Marc S Cummings

• Documented system configuration, mapping and processes.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Delivered helpdesk service and support to customers.
• Suggested system updates or changes after conduct in-depth technical reviews.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Checked for accuracy and functionality during implementation of new systems.
• Tested and analyzed equipment design and performance feasibility to determine potential ROI.
• Created flowcharts, diagrams and other documentation.
• Conducted end-user reviews for modified and new systems.
• Completed software updates and assessed security patches for optimized computer use.
• Created system design models and specifications to support system programmers and development teams.
• Assisted employees with resolving network problems at remote locations.
• Designed and implemented system security and data assurance.

Repaired and maintained all land based and ship board electronic systems including radar,sonar,communications,and navigation equipment.

Involved in the automation of 4 lighthouses in the Great Lakes area including building and wiring navigation panels.

Received Honorable Discharge.