Marc Sergile
Summary
Computer Engineer specializing in computer science, experienced in designing and building new computers and systems. Proficient in utilizing analytics, algorithms, analysis tools, and object-oriented modeling. Skilled in Python, hardware design, automation, and prototyping.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Deskside Support
Soldiers Home (Contracted Talentburst)
Boston, MA
08.2023 - Current
- Complete computer system migration
- Delivered outstanding customer support at Tier 2 and Tier 3 levels
- Established systems ensuring smooth operation for Windows 10 support
- Enhanced computing infrastructure with efficient hardware installations
- Leverage ServiceNow for effective ticketing management
- Provide technical support to nurses and doctors
- Performed maintenance on complex technical issues remotely
- Maintain licensing data for corporate desktop applications and operating systems
- Provided support for computer usage-related inquiries via in-person contact, phone calls, emails, & voicemails
- Implements and maintains virus protection for all PCs/Servers
- Managed Azure AD users, groups, and devices
- Managed updates and password changes in Active Directory
Lead L2 End User Support Analyst
DTCC (Depository Trust & Clearing Corp (Contracted Moddis)
07.2022 - 08.2023
- Deployed software via SCCM successfully
- Oversaw network configuration and switch management
- Managed user on-boarding and off-boarding processes effectively
- Handled client relations with telecom giants AT&T and Verizon.
- Communicated effectively with top-level executives, including CEO and president
- Bomgar remote service support system
- Microsoft exchange admin and Teams admin knowledge
- Image desktop, laptop, and Thin clients
- Configured systems for seamless operation within an SSO environment
- Administered Microsoft Azure cloud environment, including ADconnect.
- Managed Azure AD users, groups, and devices.
- Proficient with Teams, SharePoint Online, OneDrive, and Exchange Online.
Lead Desktop Support Technical Analyst II
Boston Heart Diagnostics
02.2022 - 07.2022
- Complete computer system migration
- Complete computer system migration (SCCM Deployment)
- On-boarded / offboarded users
- Interpreted complex technical problems for non-technical staff, including executive leadership
- Bomgar remote service support system
- Microsoft exchange admin and Teams admin knowledge
- Administered Active Directory for account and group management
- Microsoft Azure and Microsoft cloud manager
- Expertise working in roles such as SharePoint SME, developer
- SharePoint 2013, SharePoint 2010, SharePoint 2007
- Expertise using Ms Visio for workflow templates
- Configured SSO environment for seamless operation
- Skilled in setting up virtual machines within Microsoft Azure environment
- Hands on experience with Unix/Lunix environment
- Managed Azure AD user, group, and device configurations supporting migration efforts
Senior Desktop Support
Partners Healthcare System
11.2013 - 02.2022
- Complete computer system migration (USMT Deployment)
- Delivered outstanding customer service at Tier 2 and Tier 3 levels
- Set up equipment and provided support for help desk in Windows 10
- Installed new Hardware and provided support for desktops, printers, etc
- Use footprint for ticketing
- Provide technical support to Lab and exam rooms
- Remote installation and maintenance of various types of computer and software technical problems
- Maintain licensing information for corporate desktop applications and operating systems.
- Answer's inquiries in person and via telephone, e-mail, and voice mail concerning the use of computer hardware and software
- Ensures virus protection is working on all PCs/Servers that are implemented or changed
- Set up PC and server hardware/software
- Delivered outstanding support at Tier 2 and Tier 3 levels
- Expertise working in roles such as SharePoint SME, developer
- SharePoint 2013, SharePoint 2010, SharePoint 2007
- Expertise using Ms Visio for workflow templates
Help desk Analyst / HTML developer
Steward Health System (Contract)
01.2013 - 04.2013
- Communicated technical issues clearly to non-technical staff
- Delivered helpdesk support for various Windows versions
- Handled an average of 100 technical support tickets daily
- Remote access to client’s computer
- Use ServiceNow for ticketing
- Used Active Directory to update, change password, and update the client's information.
Education
Associate of Science - Information Technology
Bunker Hill Community College
Charlestown, MA06-2018
Some College (No Degree) - Information Technology
Atlantic Union College
South Lancaster, MASkills
- Networking
- Attention to Detail
- Microsoft Office
- Computer Skills
- Communication
- Organizational Skills
- Time Management
- Analytical and Critical Thinking
- Customer Support
- Front-End Development
- Microsoft Tools
- Python
- Active Directory knowledge
- SCCM
Timeline
Deskside Support
Soldiers Home (Contracted Talentburst)
08.2023 - Current
Lead L2 End User Support Analyst
DTCC (Depository Trust & Clearing Corp (Contracted Moddis)
07.2022 - 08.2023
Lead Desktop Support Technical Analyst II
Boston Heart Diagnostics
02.2022 - 07.2022
Senior Desktop Support
Partners Healthcare System
11.2013 - 02.2022
Help desk Analyst / HTML developer
Steward Health System (Contract)
01.2013 - 04.2013
Bachelor of Science, Bachelor in computer science, 2004 – 2010 (incomplete due to school lost accreditation)
Atlantic Union college, South Lancaster, MA
Bunker Hill Community College 2015 - 2018
Associate of Science - Information Technology
Bunker Hill Community College
Some College (No Degree) - Information Technology
Atlantic Union College
Languages
English
Professional
A1
French
Professional
A1
Spanish
Beginner (A1)
A1
Certification
Bachelor of Science, Bachelor in computer science, 2004 – 2010 (incomplete due to school lost accreditation)
Atlantic Union college, South Lancaster, MA
Bunker Hill Community College 2015 - 2018
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