Marcus Alston
Verona,KY
Summary
Highly motivated and customer-focused professional with experience in sales, customer service, and operations management across multiple industries. Proven ability to manage time-sensitive tasks, resolve customer concerns, and collaborate effectively with teams. Currently pursuing a Bachelor of Business Administration in Finance, with a strong interest in business development and leadership.
Overview
2
2
years of professional experience
Work History
Building Assistant
University of Kentucky Campus Recreation
Lexington, KY
08.2024 - Current
- Collaborated with team members to maintain the cleanliness and organization of gym equipment and spaces
- Problem-solved and addressed member concerns, resolving issues related to equipment and facility access
- Worked efficiently in a fast-paced environment, ensuring member satisfaction and ensured gym operations ran smoothly.
Customer Service Associate
Lowe's Home Improvement
Florence, KY
06.2022 - Current
- Sold large products, including lawnmowers, grills, snowblowers, and other powered equipment, using product knowledge to close sales
- Maintained a clean and organized department, ensuring a positive shopping experience for customers
- Used critical thinking to resolve disputes, problem solve and ensure excellent customer service.
Sales Associate
ESPORTA FITNESS
Crescent Springs, KY
05.2024 - 07.2024
- Self-generated leads through outreach and customer engagement, increasing membership sales
- Consulted with prospective members to identify goals and recommended appropriate membership plans
- Delivered sales presentations and tours of the facility, effectively communicating the benefits of joining ESPORTA Fitness.
Education
Bachelor of Business Administration in Finance -
Gatton College of Business
Lexington, KY09.2024
High School Education -
Walton-Verona High School
Verona, KY05.2022
Skills
- Sales
- Customer service expertise
- Conflict resolution
- Problem-solving
- Time management
- Organizational skills
- Lead generation
- Customer engagement
Timeline
Building Assistant
University of Kentucky Campus Recreation
08.2024 - Current
Sales Associate
ESPORTA FITNESS
05.2024 - 07.2024
Customer Service Associate
Lowe's Home Improvement
06.2022 - Current
Bachelor of Business Administration in Finance -
Gatton College of Business
High School Education -
Walton-Verona High School
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