Marcus Arias
Rosharon,TX
Summary
Efficient Grocery Manager with many years' experience creating positive work environments and enhancing employee morale through conflict resolution and effective communication. Skilled in supply management and overseeing large restocking orders. Strong collaborator with excellent negotiation abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
HEB Grocery Manager
HEB Grocery Store
Rosharon, TX
03.2023 - Current
- Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Ordered supplies as needed while staying within budget parameters.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Created strategies to increase customer loyalty through promotional campaigns.
- Collaborated with vendors to negotiate prices on products and services.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Resolved customer complaints in a courteous and professional manner.
- Inspected equipment regularly to ensure proper functioning of refrigeration units.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Organized promotional displays to maximize sales opportunities.
- Tracked sales data and identified trends in order to adjust pricing accordingly.
- Conducted weekly meetings with staff members to discuss performance goals.
- Assisted customers with product selection when needed or requested.
- Oversaw daily operations of the store including opening and closing procedures.
- Evaluated employee performance regularly and provided feedback on areas for improvement.
- Provided feedback on employee performance reviews during annual evaluations.
- Monitored inventory levels and stock shelves with new merchandise.
- Ensured compliance with all health, safety, and sanitation regulations.
- Prepared reports regarding sales figures, expenses, inventory levels.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
HEB Stock Controller
HEB Grocery Store
Houston, TX
- Managed the accurate ordering, receiving and issuing of stock items.
- Monitored stock levels to ensure adequate supply for production needs.
- Developed effective relationships with suppliers to ensure timely delivery of goods.
- Maintained inventory records and updated them regularly in the company's database.
- Verified invoices against purchase orders to ensure accuracy of deliveries received from suppliers.
- Completed regular checks on stock levels and compared against forecasted demand.
- Filled out paperwork and filed documents for new stock orders and damage claims.
Skills
- Customer service and assistance
- Product Merchandising
- Workflow Planning
- Training and mentoring
- Inventory merchandising
- Task Delegation
Certification
- HEB Manager Training
References
References available upon request.
Timeline
HEB Grocery Manager
HEB Grocery Store
03.2023 - Current
HEB Stock Controller
HEB Grocery Store
- HEB Manager Training