Marcus Arias
North Bergen,NJ
Summary
Dynamic sales associate with a strong focus on customer satisfaction. Amazing expertise in resolving issues and enhancing product knowledge to drive sales and relationships.
Overview
10
10
years of professional experience
Work History
Electronics Sales Associate
SPOT Tech
Union City, NJ
04.2025 - 12.2025
- Payed close attention to customers in selecting electronics, enhancing product knowledge and sales techniques.
- Guiding customers step by step as to what would fit their needs based on their personality.
- Improved customer satisfaction by quickly resolving any complaints or issues.
- Maintained up-to-date knowledge of industry trends and product specifications for effective customer engagement.
- Demonstrated electronic devices to customers, highlighting key features and benefits to drive sales.
Appliance Delivery Specialist
XPO Logistics
Poughkeepsie, NY
07.2024 - 01.2025
- Installed major appliances, ensuring compliance with safety and manufacturer guidelines.
- Collaborated with team members to streamline installation processes for increased efficiency.
- Enhanced customer communication regarding product usage and maintenance post-installation.
- Delivered, loaded and unloaded and installed [Product or Service]. Appliances / Lowe's
- Demonstrated versatility by effectively installing various types of appliances such as refrigerators, ovens, washers, dryers, dishwashers, cooktops, and microwaves.
- Enhanced customer satisfaction by ensuring timely and efficient appliance installations.
- Disassembled, repaired and reassembled equipment in good working order.
- Educated customers on use, care and adjustments of appliances.
- Promoted energy efficiency awareness among clients while explaining proper usage of installed appliances.
Dispatcher Coordinator
Aleks Trucking
Stroudsburg, PA
08.2018 - 06.2022
- Coordinated daily dispatch operations to optimize route efficiency and meet delivery schedules.
- Managed communication between drivers and clients to ensure timely updates and issue resolution.
- Implemented process improvements that enhanced workflow and reduced delays in service delivery.
- Made sure Customer satisfaction was prioritized overall.
Furniture Delivery Driver
JAAT Transport
North Bergen, NJ
01.2016 - 07.2017
- Maintained the proper tools and necessary, always ready for installation tasks .
- Identified issues and recommended solutions prior to installation.
- Always provided quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Education
Some College (No Degree) - Criminal Justice
Hudson County Community College
Jersey City, NJSkills
- Proficient in OS & Software
- Sales assistance
- Electronics brands
- Performance analysis
- Customer service
- Customer needs assessment
- Loss prevention
- Electronics
- Product security
- Creative thinking
- Strong communication and interpersonal skills
- Relationship building
- Staff support
- Teamwork and collaboration
- Friendly and helpful
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Electronics Sales Associate
SPOT Tech
04.2025 - 12.2025
Appliance Delivery Specialist
XPO Logistics
07.2024 - 01.2025
Dispatcher Coordinator
Aleks Trucking
08.2018 - 06.2022
Furniture Delivery Driver
JAAT Transport
01.2016 - 07.2017
Some College (No Degree) - Criminal Justice
Hudson County Community College