Marcus Ayala
McAllen,TX
Summary
Accomplished Senior Distribution Manager at Vitalant, adept in warehousing operations and fostering strong supplier relationships, significantly enhanced customer satisfaction and operational efficiency. Skilled in strategic planning and team mentoring, successfully optimized supply chain processes and improved delivery times, demonstrating exceptional operational oversight and relationship-building capabilities. Hardworking Distribution Manager with 20 years of experience planning and managing movement of blood products within given service areas. Adept in evaluating business objectives to chart out best course of action. Strategic and organized with advanced skills in inventory management, logistics planning, and customer experience resulting in positive outcomes offering 20 years of experience in the Blood Banking Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Senior Distribution Manager
Vitalant
05.1995 - Current
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Optimized distribution processes by implementing efficient inventory management systems.
- Increased client retention by providing superior customer service.
- Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
- Improved delivery times with strategic route planning and reallocation of resources.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Implemented cross-training initiatives for employees, increasing overall productivity and operational efficiency within the department.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Reviewed established business practices and improved processes to reduce expenses.
Education
Bachelor of Arts - Multi Disciplinary Studies
University of Texas - Rio Grande
1201 W University Drive12.2021
Skills
Warehousing Operations
Operational Excellence
Supply Chain Optimization
Warehouse Management
Logistics Planning
Quality Management
Strategic Planning
Safety Monitoring
Preventive Maintenance
Inventory Management
Quality Assurance
Fleet Management
Demand forecasting
Customer Needs Assessment
Performance Evaluation
Distribution Strategy
Operational Oversight
Logistics Coordination
Customer Service
Critical Thinking
Shipping and receiving
Decision-Making
Daily Operations Management
Relationship Building
Shipment Tracking
Customer Relationship Management
Staff Management
Mentoring and training
Quality Control
Shipment Coordination
Staff Supervision
Issue Resolution
Bicycling and weight lifting
I ride my bicycle on weekends about 15 miles in total for needed exercise. I like to go to the gym 5 days out of the week to maintain my health.
Languages
Spanish
Native or Bilingual
Timeline
Senior Distribution Manager
Vitalant
05.1995 - Current
Bachelor of Arts - Multi Disciplinary Studies
University of Texas - Rio Grande