MARCUS BEDFORD
Bossier City,LA
Summary
Dynamic leader with proven expertise in postal operations management and correctional facility oversight, notably with the US Army Reserve and Caddo Parish Sheriff's Office. Excelled in enhancing team performance, reducing customer complaints by 50%, and ensuring safety regulations compliance. Skilled in critical thinking and problem-solving, fostering continuous improvement and operational efficiency.
Overview
26
26
years of professional experience
Work History
Postal Supervisor
US Army Reserve
03.2014 - Current
- Enhanced team performance by conducting regular training sessions and offering constructive feedback.
- Reduced customer complaints by addressing issues promptly and providing effective solutions.
- Maintained accurate records of employee attendance, time-off requests, and overtime hours.
- Promoted safety awareness within the workplace through ongoing education initiatives catered specifically toward each role.
- Ensured compliance with USPS regulations by closely monitoring postal procedures within the facility.
- Increased customer satisfaction by addressing inquiries professionally and providing accurate information on postal services.
- Utilized USPS tracking systems effectively to monitor package progress and ensure prompt service delivery times are met consistently throughout the year.
- Managed daily workload distribution, ensuring timely mail processing and delivery.
- Evaluated employee performance regularly, setting clear expectations and goals for continuous improvement.
- Streamlined postal operations, utilizing organizational skills and attention to detail.
- Monitored staff productivity, identifying areas for improvement and implementing necessary changes.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 50%.
Correctional Sergeant
Caddo Parish Sheriff's Office
08.1998 - 07.2022
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised 35-50 employees and performance of tasks and managed 1400 offenders.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Monitored and confirmed compliance with safety standards and regulations.
- Resolved issues and disputes between inmates professionally and respectfully.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Handled inmate counts and searches for missing inmates.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
Education
Software Engineering - Software Development
Skills
- Critical thinking
- Safety regulations compliance
- Employee training and development
- Deadline oriented approach
- Workload prioritization
- Continuous learning attitude
- Record keeping efficiency
- Data analysis capabilities
- Vendor relationship management
- Ethical conduct standards
- Postal equipment operation
- Postal operations management
- Mail sorting expertise
- Mail processing procedures
- Hiring
- Fraud prevention
- Teamwork and collaboration
- Problem-solving
Timeline
Postal Supervisor - US Army Reserve
03.2014 - Current
Correctional Sergeant - Caddo Parish Sheriff's Office
08.1998 - 07.2022
Post University - Software Engineering , Software Development
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