Marcus Berry
Stone Mountain,GA
Summary
Adaptable and customer-focused professional with strong experience in transportation, logistics, support services, and client communication. Skilled in fast-paced environments that require quick decision-making, remote coordination, and clear communication. Well-suited for dispatch, customer service, and remote operations roles such as monitoring and controlling autonomous delivery robots. Brings strong independent work ethic, reliability, and the ability to stay calm and solutions-oriented under pressure.pressure.
Overview
20
20
years of professional experience
Work History
Residential Technician
Dekalb Community Service Board
- Supported individuals with developmental and mental challenges in daily living and independence.
- Prepared meals, assisted with grooming/hygiene, and facilitated recreational outings.
- Administered medications and documented behavioral changes and progress toward goals.
- Maintained inventory of medical supplies and ensured a safe residential environment.
Independent Contractor
Uber / Lyft
05.2019 - Current
- Provide safe and reliable transportation services to diverse clients across the metro area.
- Deliver high-level customer service, conflict resolution, and on-the-spot problem solving.
- Assist passengers with luggage and special needs while maintaining a professional experience.
- Maintain a near-perfect customer rating through strong communication and interpersonal skills.
Technician & Delivery Specialist
Leer Trucking and Accessories
08.2017 - 05.2019
- Operated Forklifts and Cherry Pickers to manage warehouse inventory and product movement.
- Installed automotive accessories on trucks, vans, and cars with precision and safety.
- Provided customer service and coordinated deliveries to multiple commercial locations.
- Supported logistics operations by loading, unloading, and verifying product accuracy.
Residential Assistant
United Cerebral Palsy
04.2010 - 05.2012
- Provided personal care, meal preparation, grooming assistance, and transportation.
- Documented daily activities, behavioral updates, and medical needs.
- Supported clients in achieving a structured and independent lifestyle.
- Performed monthly inventory and ensured compliance with program guidelines.
Support Professional
American Works
10.2008 - 04.2009
- Assisted individuals with daily living, grooming, and transportation for appointments and activities.
- Documented client progress and behavioral changes with accuracy and confidentiality.
- Managed monthly inventory checks and maintained supplies.
Residential Support Specialist
Orange Grove Center
05.2007 - 06.2008
- Provided daily living support, meal preparation, and hygiene assistance.
- Transported individuals to scheduled outings and appointments.
- Conducted documentation and maintained detailed records of behavior and progress.
- Performed monthly supply inventories.
Package Handler
FedEx
06.2006 - 04.2007
- Loaded and unloaded cargo for shipment under strict time and safety guidelines.
- Supported warehouse operations through reliable teamwork and efficiency.
Education
High School Diploma -
Howard School of Academics and Technology
Skills
- Dispatch coordination & remote monitoring
- Customer service excellence & conflict resolution
- Strong verbal and written communication
- Autonomous, self-motivated work style
- CPR Certified
- Analytical thinker with quick problem-solving ability
- Experience with documentation, scheduling, and digital communication tools
- Adaptability to new technology, including remote-control systems and robotics interfaces
Additional Strengths
- Works better independently but can collaborate effectively with a team when needed
- Reliable transportation and flexible availability
- Fast learner with strong adaptability
- Experienced supporting diverse individuals and environments
Timeline
Independent Contractor
Uber / Lyft
05.2019 - Current
Technician & Delivery Specialist
Leer Trucking and Accessories
08.2017 - 05.2019
Residential Assistant
United Cerebral Palsy
04.2010 - 05.2012
Support Professional
American Works
10.2008 - 04.2009
Residential Support Specialist
Orange Grove Center
05.2007 - 06.2008
Package Handler
FedEx
06.2006 - 04.2007
Residential Technician
Dekalb Community Service Board
High School Diploma -
Howard School of Academics and Technology