Marlena Young
Greensboro,NC
Summary
Compassionate professional skilled in patient care, emotional support, and effective communication. Proven ability to enhance client well-being and maintain safety protocols in residential settings.
Overview
8
8
years of professional experience
Work History
Residential Technician
Daymark Recovery Services
Greensboro, North Carolina
08.2025 - Current
- Assisted clients with daily living activities and personal care needs to enhance independence.
- Provided emotional support and encouragement to enhance client well-being.
- Maintained a safe and clean environment for residents at all times.
- Applied crisis intervention and de-escalation skills during challenging situations with clients.
- Educated clients about coping strategies and community resources.
- Developed positive relationships with clients to foster trust and improve communication.
- Communicated effectively with nurses and clinical staff.
- Transported and accompanied residents to and from medical appointments, shopping trips, recreational activities and scheduled activities.
- Conducted room searches, breathalyzers, and urine drug screens.
Personal Care Provider
Total Companion Care
Winston-Salem, North Carolina
02.2023 - Current
- Assisted clients with daily living activities and personal hygiene tasks.
- Assisted clients with mobility issues by providing transfers from bed to wheelchair or other assistive devices.
- Monitored client health, documenting changes for timely intervention by healthcare professionals.
- Administered medication according to prescribed schedules and guidelines.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Communicated effectively with families about client needs and progress.
- Reported concerns to nurse supervisor to promote optimal care.
ups package handler
UPS
Greensboro, North Carolina
11.2022 - 05.2023
- Sorted packages by destination and delivery routes to streamline processing.
- Followed safety protocols to prevent accidents during operations.
- Collaborated with team members to optimize workflow and reduce delays.
- Operated in fast-paced warehouse environment to meet tight deadlines.
Aircraft Cabin Cleaner supervisor
Prospect Airport Services
newark , nj
12.2021 - 06.2022
- Executed thorough cleaning of aircraft cabins to uphold health and safety standards for passenger safety.
- Sanitized all high-touch surfaces in accordance with safety protocols.
- Organized cleaning supplies for quick and efficient access, enhancing workflow during shifts. efficiently for quick access during shifts.
- Used appropriate cleaning tools and chemicals to sanitize surfaces effectively.
- Organized cleaning supplies for quick and efficient access, enhancing workflow during shifts.
- Coordinated with team members to ensure consistent workflow and high service quality.
- Followed company protocols for waste disposal and recycling in aircraft cabins.
Sales Associate
Abercrombie & Fitch
Newark, New Jersey
09.2018 - 09.2020
- Engaged customers through product knowledge and exceptional service.
- Greeted customers at the entrance to create a welcoming atmosphere. and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Handled customer complaints in a professional manner.
- Processed transactions accurately and efficiently at the cash register.
- Collaborated with team members to create a welcoming shopping environment.
- Maintained stock levels by organizing inventory and restocking shelves.
Education
High School Diploma -
Westside High School
Newark Nj06-2020
Some College (No Degree) - Phlebotomy Technician
Guilford Technical Community College
High Point, NC07-2026
Skills
- Patient care
- Daily living assistance
- Patient monitoring
- Patient observation
- Patient care quality
- Safety protocols
- Safety compliance
- CPR certified
- Hygiene practices
- Emotional support
- Effective communication
- Relationship management
- Teamwork
- Active listening
- Problem-solving abilities
- Adaptability to change
- Bed preparation
Timeline
Residential Technician
Daymark Recovery Services
08.2025 - Current
Personal Care Provider
Total Companion Care
02.2023 - Current
ups package handler
UPS
11.2022 - 05.2023
Aircraft Cabin Cleaner supervisor
Prospect Airport Services
12.2021 - 06.2022
Sales Associate
Abercrombie & Fitch
09.2018 - 09.2020
High School Diploma -
Westside High School
Some College (No Degree) - Phlebotomy Technician
Guilford Technical Community College