Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Marcus Bertelsen

System Administrator
Riverview,FL

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 3 years of progressive IT experience.

Overview

23
23
years of professional experience
2
2
years of post-secondary education

Work History

System Administrator

Jacobs Technology
Tampa, FL
06.2022 - Current
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Drove continuous improvement of IT governance processes.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Created and administered profiles and accounts, also maintaining systems documentation.

Security Manager

United States Air Force Reserve
Macdill AFB, FL
11.2020 - Current
  • Administers and assures compliance with security regulations and procedures in accordance with DoD guidelines.
  • Directs and advises all departments regarding security regulations and procedures.
  • Routinely interacts with Government agencies relative to security matters.
  • Ensure adherence to regulations for transfer, storage and handling of classified materials.
  • Working knowledge of DCSA databases (JPAS/DISS) and eQIP.
  • Mapped printers in network to computers. minor troubleshooting of printer issues, including but not limited to ink replacement, connectivity to computers issues.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
  • Tremendous use of Microsoft Word & Microsoft Excel. Skillful and efficient with both programs.
  • Maintained data management and storage systems to protect data from compromise.

Biomedical Equipment Technician II

Fresenius Kidney Care
Tampa, FL
03.2015 - 03.2022
  • Inspected, tested and calibrated medical equipment before and after installation
  • Maintained safe work environment and adhered to privacy regulations.
  • Documented service and repair procedures accurately and completely and submitted monthly reports to manager
  • Tested and replaced electrical components and wiring using test meters, soldering equipment and hand tools.
  • Maintained system logs or manuals to document testing or operation of equipment.

Ground Transportation

United States Air Force Reserve
Macdill AFB, FL
09.2012 - Current
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Managed teams of drivers, shift schedules, and reservation calendars.
  • Operated various types of heavy equipment and forklifts to load and unload cargo.
  • Checked vehicles and equipment for correct operation
  • Knowledgeable of cargo securement rules to ensure that every load is properly secured before transport.
  • Performed pre-trip and post-trip inspections on trucks and trailers and refuel vehicles as required.

PC Technician

Jacobs Technology
Tampa, FL
03.2022 - 06.2022
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Maintained accurate records of communications, remedial actions and installation activities.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
  • Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Vehicle Operator/Dispatcher

United States Air Force
Fairchild AFB, WA
06.2008 - 06.2012
  • Transported Distinguished visitors with professionalism and discretion.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Minimized mechanical issues by adhering to vehicle maintenance schedule.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting operations.

Education

Bachelor of Science - Cybersecurity-Critical Infrastructure

American Military University
111 West Congress Street Charles Town, WV 25414
06.2021 - Current

Associate of Science - Transportation

Community College of The Air Force
Montgomery, AL
10.2016 - 10.2016

Some College (No Degree) - General Studies

Hillsborough County Community College
Tampa, FL
08.2015 - 05.2016

Skills

  • CompTIA Security Certification
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Timeline

System Administrator

Jacobs Technology
06.2022 - Current

PC Technician

Jacobs Technology
03.2022 - 06.2022

Bachelor of Science - Cybersecurity-Critical Infrastructure

American Military University
06.2021 - Current

Security Manager

United States Air Force Reserve
11.2020 - Current

Associate of Science - Transportation

Community College of The Air Force
10.2016 - 10.2016

Some College (No Degree) - General Studies

Hillsborough County Community College
08.2015 - 05.2016

Biomedical Equipment Technician II

Fresenius Kidney Care
03.2015 - 03.2022

Ground Transportation

United States Air Force Reserve
09.2012 - Current

Vehicle Operator/Dispatcher

United States Air Force
06.2008 - 06.2012

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Marcus BertelsenSystem Administrator