Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marcus B. Hodges

Marcus B. Hodges

San Diego,USA

Summary

To secure and maintain a position of growth and advancement within a company in which to increase visibility and profits as well as to work with a team of knowledgeable, and motivated technical professionals to achieve projected goals.

Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.

Reliable Installer with 25 years of experience in Installer roles. Lifts up to 100 pounds safely and effectively and follows directions to complete tasks accurately.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Technician

AVI-SPL
01.2024 - 05.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Read and interpret electronic schematics and architectural

blueprints

  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Lead Tech/Installer of Kiosoft Technology Software

CSC Serviceworks
07.2018 - 08.2020
  • Lead installer of Kiosoft Technology Software.
  • Retrofitting residential and commercial coin-based laundry systems with updated payment technology utilizing credit card, app-based mobile devices in conjunction with Bluetooth.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Tested components and systems to evaluate performance and identify concerns.
  • Researched and implemented new technologies and equipment.
  • Laid out materials and system components to prepare for installation.
  • Installed complete systems at new residential and business construction sites.

Installation Technician

Outsource Agency
06.2017 - 09.2018
  • Performed installation of the following:
  • Fiber optic cable
  • Access Control -DNP, Lennel
  • Low voltage electrical
  • Audio/Visual
  • Mag Locks, electrified door hinges,door contact and sensors
  • CCTV, rack builds, trouble shooting and system intergrations
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Conducted thorough site surveys before installations to identify potential challenges or hazards that could affect project success or safety.
  • Read blueprints and schematics to correctly place equipment.
  • Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.

Partner/Field Installer/Supervisor

TMF Audio and Video
06.2012 - 08.2015
  • Field inspection and safety in preparation for demolition.
  • Low voltage terminations, i.e. T-568-A and T568-B
  • Experience with Category 6, IDF integration with structured wiring consisting of security cameras and access control, Lenel programming administration for hardware access, i.e.: badge-in readers, door maglocks, and alarm control panels.
  • Programming strike times for doors
  • Card configuration and card holder assignments.
  • Installation of P.O.E. cameras, sighting in CCT cameras, and NVR integration.
  • Experience ending and piping conduit.
  • Low Voltage experience.
  • U.S. Citizen eligible for security clearance.
  • Currently lead installer for CSC Serviceworks connecting app-based mobile devices via Bluetooth to laundry machines.

Sub-Contractor for Circuit City’s home theater Installations team

Blazing Home Theater
01.2006 - 01.2011
  • Sub-Contractor for Circuit City’s home theater Installations team.
  • Provided comprehensive educated customer education on remote usage, system integration and system designed to fit their specific needs.
  • Managed South Bay Team (consisting of 5 technicians) that covered the greater San Diego County installing and servicing integrated home systems. Providing grounding and quality control issues on customer service and follow-ups out in the field.
  • Maintained excellent customer service record while improving profitability.
  • Increased retail accessories sales volume by 100% over previous year totals.

Assisted and installed high end audio/video controlled component’s

Automated Solutions
01.2008 - 07.2010
  • Assisted and installed high end audio/video controlled component’s that integrated into the home automations which includes Apple/MAC devices, HVAC climate controlled systems, shade control, lighting and fireplace control (via category 5e and Cat 6), along with pools and spas.
  • Customary installations of all LCD’s, plasmas and computer monitors to which all cables are properly secured and hidden within custom cabinets and head-end racks. Provide electrical work and maintaining code for all components to work utilizing UIL standard electrical outlets.
  • Performed projects consisting in plan reading for component integrations in new and old construction of homes. Providing retro fits for the ruff-in (the pre-wiring and trim of wiring, components, and networked stations.
  • CCTV Integrations and installations for in-home as well as businesses for mobile viewing on 3G or 4G HTC/Android and iPhone mobile devices.
  • Programming of remotes and RF controlled devices (via macros: A function that provides a one-key stroke streamlined operation in place of a procedure having many keystrokes), established connectivity in home networked computers, printers, and shade controls.
  • Lead installer for all Direct TV satellite system (since its launch in Austin, TX through Heartland Cable TV in 1998) installing HD off-air antennas.
  • Provided quality customer service for service calls and troubleshooting situations.

Education

Criminal Justice and Business Management, Sales and Marketing

Southwest Texas State University

Skills

  • I have worked in the audio/video field since I graduated from high school in 1990 Since then, I have worked various technical jobs providing exceptional customer service and support
  • Athletics have played a huge role in my life and has given me the ability to motivate and inspire individuals to achieve their own personal goals
  • Attention to detail
  • Customer service
  • Multitasking and organization
  • Power Tools and Equipment
  • Installation and repair

Timeline

Technician

AVI-SPL
01.2024 - 05.2025

Lead Tech/Installer of Kiosoft Technology Software

CSC Serviceworks
07.2018 - 08.2020

Installation Technician

Outsource Agency
06.2017 - 09.2018

Partner/Field Installer/Supervisor

TMF Audio and Video
06.2012 - 08.2015

Assisted and installed high end audio/video controlled component’s

Automated Solutions
01.2008 - 07.2010

Sub-Contractor for Circuit City’s home theater Installations team

Blazing Home Theater
01.2006 - 01.2011

Criminal Justice and Business Management, Sales and Marketing

Southwest Texas State University
Marcus B. Hodges