Marcus Bouton
Crawfordville,FL
Summary
Professional print production specialist with keen eye for detail and extensive experience in operating and maintaining printing equipment. Reliable team player with focus on achieving high-quality results and adapting to changing needs. Skilled in troubleshooting, machine operation, and quality control.
Overview
37
37
years of professional experience
Work History
Senior Printer Operator
CSG Services
Crawfordville, Florida
05.2013 - Current
- Improved customer satisfaction by promptly addressing concerns and providing solutions to printing issues.
- Enhanced print quality by performing routine equipment maintenance and calibrating color profiles.
- Seamlessly adapted to changes in technology or equipment upgrades throughout the course of employment.
- Resolved technical issues quickly by troubleshooting printers, computers, and software programs as needed.
- Maintained a safe working environment through proper handling of chemicals, inks, and machinery.
- Managed multiple projects simultaneously, prioritizing tasks to meet strict deadlines consistently.
- Established rapport with vendors, negotiating contracts for better pricing on paper stock, ink, and other consumables.
- Streamlined processes for new employees through the creation of detailed training manuals and documentation.
- Consistently met tight deadlines under pressure while maintaining exceptional attention to detail throughout each project''s lifecycle.
- Collaborated with [Type] department and personnel to meet customer demand and tight deadlines.
- Contributed to increased productivity by cross-training in various departments within the printing facility.
- Developed strong relationships with clients by delivering high-quality prints that met their specifications.
Truck Driver
Waste Pro
Crawfordville, Florida
10.2011 - 04.2013
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Owner Operator
Marcus Bouton Enterprises
Crawfordville, Florida
01.2006 - 09.2011
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Copier Service Technician
Copyfax 2000
Tallahassee, Florida
02.2003 - 01.2006
- Minimized equipment downtime by promptly responding to service calls and prioritizing urgent requests.
- Spearheaded the implementation of new diagnostic tools, increasing efficiency in identifying copier issues.
- Evaluated new products and provided feedback to manufacturers regarding performance and suggested improvements.
- Implemented innovative solutions to recurring problems, enhancing overall system reliability.
- Conducted thorough preventative maintenance checks, reducing equipment downtime.
- Increased first-time fix rates by utilizing advanced troubleshooting techniques.
- Provided expert consultation to clients regarding copier maintenance and best practices.
- Enhanced client relationships with timely communication and status updates on repairs.
Copier Service Technician
Lewis Digital
Tallahassee, Florida
04.1999 - 02.2003
- Consistently exceeded performance targets in terms of completed repairs and customer satisfaction ratings.
- Stayed up-to-date with industry advancements, attending training sessions as needed for continuous improvement.
- Enhanced client relationships with timely communication and status updates on repairs.
- Conducted thorough preventative maintenance checks, reducing equipment downtime.
- Increased first-time fix rates by utilizing advanced troubleshooting techniques.
- Provided expert consultation to clients regarding copier maintenance and best practices.
Copier Service Technician
Danka Office Imaging
07.1996 - 03.1999
- Delivered exceptional customer service through professionalism and attention to detail in all interactions.
- Collaborated effectively with team members to manage complex repair projects.
- Improved customer satisfaction by efficiently diagnosing and repairing copier issues.
- Conducted thorough preventative maintenance checks, reducing equipment downtime.
- Increased first-time fix rates by utilizing advanced troubleshooting techniques.
- Provided expert consultation to clients regarding copier maintenance and best practices.
- Enhanced client relationships with timely communication and status updates on repairs.
Copier Service Technician
Monks Office Machines
01.1988 - 07.1996
- Increased first-time fix rates by utilizing advanced troubleshooting techniques.
- Established strong rapport with clients, fostering long-term business relationships.
- Improved customer satisfaction by efficiently diagnosing and repairing copier issues.
- Conducted thorough preventative maintenance checks, reducing equipment downtime.
- Provided expert consultation to clients regarding copier maintenance and best practices.
- Enhanced client relationships with timely communication and status updates on repairs.
Education
Diploma - Computer Electronics
Lively VO-TECH
500 Appleyard Drive Tallahassee,FL.3230408-1987
High School Diploma -
Wakulla High School
3237 Coastal Hwy. Crawfordville,FL. 3232706-1984
Skills
- Inkjet technology
- Digital printing expertise
- Continuous improvement mindset
- Workflow management
- Quality control
- Roll-to-roll digital printing equipment
- Communication
- Strong attention to detail
- Strong mechanical aptitude
Timeline
Senior Printer Operator
CSG Services
05.2013 - Current
Truck Driver
Waste Pro
10.2011 - 04.2013
Owner Operator
Marcus Bouton Enterprises
01.2006 - 09.2011
Copier Service Technician
Copyfax 2000
02.2003 - 01.2006
Copier Service Technician
Lewis Digital
04.1999 - 02.2003
Copier Service Technician
Danka Office Imaging
07.1996 - 03.1999
Copier Service Technician
Monks Office Machines
01.1988 - 07.1996
Diploma - Computer Electronics
Lively VO-TECH
High School Diploma -
Wakulla High School
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