MARCUS BURKES
Pocomoke City,MD
Summary
Dependable professional with experience in delivery, retail merchandising, inventory management, customer service, and team support. Reliable, organized, safety-conscious, and able to work independently or as part of a team in fast-paced environments.
Overview
6
6
years of post-secondary education
24
24
years of professional experience
Work History
Delivery Van Driver
Kiss Transportation (Amazon)
05.2026 - Current
- Operated delivery van to ensure timely and accurate package delivery to residential and business locations.
- Followed assigned routes and delivery procedures, and delivered exceptional customer service to enhance client satisfaction.
- Followed assigned routes and delivery procedures, delivering exceptional customer service to enhance client satisfaction.
- Inspected delivery van daily for safety and operational readiness before each shift.
- Communicated with dispatch to confirm delivery schedules and route changes effectively.
Personal Shopper / Delivery Associate
Instacart
04.2022 - Current
- Curated personalized shopping lists based on customer preferences and dietary needs.
- Selected quality products and delivered customer orders accurately, ensuring alignment with preferences.
- Coordinated with customers on substitutions and delivery instructions, consistently meeting time-sensitive deadlines.
- Communicated with customers to clarify product selections and resolve inquiries.
- Navigated store layouts efficiently to locate and procure items swiftly.
Retail Reset Merchandiser
SAS
Tysons, VA
11.2021 - 03.2022
- Conducted store resets to align product displays with company guidelines, enhancing customer experience and product accessibility.
- Set up new stores and organize merchandise displays to create inviting shopping environments and support project timelines.
- Set up new stores and organized merchandise displays to create inviting shopping environments and support project timelines.
Vice President
Virtual Physical I.T. Solutions
Monticello, NY
06.2013 - 06.2016
- Analyzed business processes and workflows, identifying opportunities to enhance productivity and efficiency.
- Facilitated operational improvements across multiple business areas, contributing to streamlined processes.
Assistant Manager
Aldi
Monticello, NY
06.2007 - 11.2009
- Supervised daily store operations to ensure compliance with company standards.
- Monitored cash records, coordinated scheduling and employee training, and ensured smooth daily store operations.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Verified inventory, facilitated ordering and stocking, and upheld customer service standards.
- Assisted in training new staff on operational procedures and customer service practices.
Lab Technician
LabCorp / Hudson Valley Clinical Labs
Poughkeepsie, NY
02.2003 - 08.2004
- Collected blood samples from patients using proper phlebotomy techniques to ensure accurate test results.
- Entered patient information and laboratory results, prepared samples for shipment, ensuring compliance with laboratory safety procedures to maintain a secure environment.
- Educated patients on the blood draw process, alleviating concerns and anxiety to enhance patient experience.
Education
Certificate Training - CASAC
Orange County Community College
Middletown, NY 09.2011 - 04.2012
Nursing & Psychology
Kalamazoo Valley Community College
Kalamazoo, MI 09.1997 - 12.1998
Andrews Academy
Berrien Springs, MI 09.1986 - 01.1990
Certified Medical Assistant - Medical Office Assistant
Grand Rapids Educational Center
Grand Rapids, MI 07.1996 - 01.1997
Skills
- Customer Service
- Delivery & Route Operations
- Retail Merchandising
- Inventory Management
- Stocking & Replenishment
- Order Fulfillment
- Time Management
- Safety Procedures
- Teamwork
- Problem Solving
- Cash Register Operations
- Inventory Recordkeeping
- Geriatric phlebotomy
- Laboratory procedures understanding
- Specimen handling
- Laboratory safety protocols
Timeline
Delivery Van Driver
Kiss Transportation (Amazon)
05.2026 - Current
Personal Shopper / Delivery Associate
Instacart
04.2022 - Current
Retail Reset Merchandiser
SAS
11.2021 - 03.2022
Vice President
Virtual Physical I.T. Solutions
06.2013 - 06.2016
Certificate Training - CASAC
Orange County Community College
09.2011 - 04.2012
Assistant Manager
Aldi
06.2007 - 11.2009
Lab Technician
LabCorp / Hudson Valley Clinical Labs
02.2003 - 08.2004
Nursing & Psychology
Kalamazoo Valley Community College
09.1997 - 12.1998
Certified Medical Assistant - Medical Office Assistant
Grand Rapids Educational Center
07.1996 - 01.1997
Andrews Academy
09.1986 - 01.1990