MARCUS BUSTAMANTE
Las Cruces,NM
Summary
Reliable customer service and security professional with a strong record of supporting clients, following procedures, and staying calm under pressure. Background includes on-site detailing, facility protection, and direct customer support, with a focus on clear communication, safety, and dependable service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Auto detailing
Marcus Detailing
Las Cruces, New Mexico
01.2024 - Current
- Cleaned and polished vehicles, enhancing appearance and protecting surfaces using wax, polishes, detergents, brushes, cloths, and buffing machines.
- Performed thorough exterior and interior cleaning of cars by hand and automated equipment, ensuring high standards of cleanliness and client satisfaction.
- Provided on-site detailing services at businesses and homes, delivering convenience and personalized care to clients.
SECURITY GUARD OFFICER
Deployed Services
05.2023 - 12.2023
- Monitored access points for Deployed Services security operations and restrict unauthorized entry.
- Patrolled assigned areas to detect safety hazards, suspicious activity, and policy violations.
- Verified identification badges and visitor credentials at Deployed Services post locations.
- Recorded incidents and activities while ensuring compliance with DHS Federal Protective Service protocols.
SECURITY GUARD
Securitas
09.2022 - 03.2023
- Monitored immigration camp premises to ensure safety and security, contributing to overall client safety and community well-being. The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Delivered customer service and information to client's employees and customers, enhancing their experience and ensuring compliance with regulations.
- Patrolled Securitas client sites and monitored entrances, exits, and restricted areas.
- Verified visitor credentials and maintained access control logs at checkpoints.
- Responded to alarms and suspicious activity following Securitas post orders.
CUSTOMER SERVICE REP
General Dynamics
11.2018 - 09.2022
- Provided accurate healthcare information to callers, enhancing customer understanding and support. Managed schedule effectively, ensuring timely responses to healthcare inquiries. Utilized office equipment and technology, including telephones and email, to facilitate efficient communication. The processes that the Customer Service Representatives must follow are well defined and documented in standard operating procedures and scripts. Prescribed scripts must be read verbatim to the caller. This position does not require subject matter knowledge or independent decision making.
- Addressed customer inquiries regarding General Dynamics defense programs, ensuring accurate information delivery.
- Recorded and processed service requests in call tracking systems to ensure timely resolution.
- Addressed and resolved billing and order issues for government clients to maintain satisfaction.
Education
CDL Permit -
Western Tech Institute
El Paso, Texas04-2022
High School Diploma -
San Andres High School
Las Cruces, NM05-2012
Skills
- Customer service
- Attention to detail
- Customer-focused approach
- Reliable
- Handles pressure
- Quick Learner
- Navigation expertise
- Attention to detail
Certification
- Security License level 1
References
- Guadalupe Mendoza-(575)621-2745
- Isaiah Acayla-(575)915-7190
- John Sanchez(575)449-9698
Timeline
Auto detailing
Marcus Detailing
01.2024 - Current
SECURITY GUARD OFFICER
Deployed Services
05.2023 - 12.2023
SECURITY GUARD
Securitas
09.2022 - 03.2023
CUSTOMER SERVICE REP
General Dynamics
11.2018 - 09.2022
CDL Permit -
Western Tech Institute
High School Diploma -
San Andres High School