MARCUS CADENA
Rancho Cordova,CA
Summary
Dynamic and results-driven professional with exceptional communication skills, and strong attention to detail. Proven ability to enhance customer satisfaction and streamline operations, leveraging problem-solving expertise, and effective decision-making. Adept at inventory management, ensuring optimal stock levels while maintaining a clean and safe environment.
Overview
16
16
years of professional experience
Work History
Cook
The Habit
Rancho Cordova, CA
01.2025 - Current
- Correctly prepare all foods served, following standard recipes, while working on several different orders simultaneously.
- Restock food items and kitchen supplies.
- Operate cooking equipment, such as flat grills, char broilers, fryers, slicers, etc.
- Comply with all established standards, including personal safety, food safety, sanitation, personal hygiene, appearance, and uniform.
- Observe proper food preparation and handling techniques.
- Keep the work area neat and clean at all times; clean and maintain equipment, cooking surfaces, and utensils used in food preparation.
- Awarded Employee of the Month (January 2025) for exceptional customer service, reliability, and teamwork.
Canvasser
Future Energy Savers
Elk Grove, CA
03.2023 - 11.2024
- Canvass designated residential neighborhoods to introduce and educate homeowners about the benefits of solar energy solutions.
- Identify and qualify potential customers by discussing their energy needs and interests.
- Provide accurate and engaging information about the company's solar products, services, and financing options.
- Set appointments for homeowners to meet with a sales consultant for a detailed solar assessment.
- Track and report daily activities, leads generated, and appointment outcomes to the team leader or manager.
- Represent the company professionally, maintaining a positive, and approachable demeanor at all times.
COVID-19 Screener
Mondelez International
Sacramento, CA
02.2020 - 12.2022
- Conducted temperature checks and administered screening questions for employees and visitors.
- Ensured compliance with CDC guidelines by maintaining accurate records of screenings and actions taken.
- Provided personal protective equipment (PPE) and educated staff on updated COVID-19 protocols.
- Maintained a sanitary environment through regular cleaning and disinfecting measures.
- Monitored health statuses and ensured safety standards were upheld across the facility.
Stock/Shipping and Receiving Associate
Amazon Warehouse
Sacramento, CA
05.2018 - 10.2019
- Received and inspected shipments, verified inventory records, and organized materials for optimal storage.
- Conducted audits and resolved discrepancies in inventory counts.
- Operated pallet jacks and dollies to safely load and unload goods.
- Processed orders, updated shipping statuses, and prepared packages for delivery.
- Streamlined warehouse processes to enhance productivity and reduce labor hours.
Delivery Driver Helper
Ceva Logistics
Sacramento, CA
09.2016 - 02.2018
- Assisted in the delivery and unloading of packages to residential and commercial locations.
- Ensured proper loading techniques to maximize storage and minimize damage.
- Provided excellent customer service and resolved delivery inquiries promptly.
- Scanned and tracked packages to ensure delivery accuracy and timeliness.
Retail Sales Associate
Guess Inc.
Folsom, CA
10.2014 - 09.2016
- Delivered exceptional customer service and built positive relationships with clients.
- Operated point-of-sale (POS) systems for sales transactions and returns.
- Organized merchandise displays to drive sales and maintain store aesthetics.
- Collaborated with team members to maintain a clean, safe, and welcoming retail environment.
Front of House Employee
Chick-fil-A
Rancho Cordova, CA
03.2011 - 11.2012
- Provided high-quality customer service, addressing inquiries and complaints courteously.
- Monitored inventory levels and communicated replenishment needs to management.
- Assisted in training new team members on company standards and procedures.
- Processed cash and digital payments accurately and efficiently.
Crew Member
Taco Bell
Folsom, CA
02.2009 - 08.2010
- Managed cashier duties, including processing payments and maintaining a balanced cash register.
- Cross-trained across multiple roles to ensure smooth operations during peak hours.
- Followed food safety standards and completed cleaning protocols to meet health regulations.
- Provided friendly service, creating a positive dining experience for customers.
Education
High School Diploma -
Kinney High School
Rancho Cordova, CA01.2010
Skills
- Strong attention to detail
- Effective decision-making
- Exceptional communication skills
- Problem Solving and Critical Thinking
- Flexibility and adaptability
- Team collaboration and leadership
- Inventory management and organization
- Stress management
- Customer service
Timeline
Cook
The Habit
01.2025 - Current
Canvasser
Future Energy Savers
03.2023 - 11.2024
COVID-19 Screener
Mondelez International
02.2020 - 12.2022
Stock/Shipping and Receiving Associate
Amazon Warehouse
05.2018 - 10.2019
Delivery Driver Helper
Ceva Logistics
09.2016 - 02.2018
Retail Sales Associate
Guess Inc.
10.2014 - 09.2016
Front of House Employee
Chick-fil-A
03.2011 - 11.2012
Crew Member
Taco Bell
02.2009 - 08.2010
High School Diploma -
Kinney High School
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