Jessica Bryant
Troy,VA
Summary
Detail-oriented professional with experience in customer service. Focused on positive results and customer satisfaction. Reliable, conscientious, can do attitude and capable of taking initiative. Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Cook
Aramark
11.2019 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process while ensuring compliance with health and safety regulations
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Dermatology Patient Access Associate
Medix Staffing
07.2023 - 02.2024
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
Medical Administrative Support Assistant Internship
Sentara
01.2022 - 05.2023
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Maintained strict confidentiality while handling sensitive patient information according to company guidelines and legal regulations.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Cook
IHOP
09.2016 - 01.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Line Cook
Spring Creek Tavern on the Green
09.2014 - 09.2016
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Chef Assistant
Campus Cooks
09.2013 - 05.2014
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Provided expert guidance on ingredient selection, portion control, and cooking techniques during menu development discussions with Executive Chef.
- Developed innovative menu items for improved customer satisfaction.
Dietary Assistant
Envoy of the Village
12.2008 - 03.2012
- Collaborated with dietitians to develop specialized menus for patients with specific dietary requirements, resulting in better overall health outcomes.
- Helped create a positive work environment by actively supporting coworkers during busy times or when additional assistance was required.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Education
Certificate in Health Information Management - Medical Insurance Billing
Piedmont Virginia Community College
Charlottesville, VA12.2023
Career Studies Certificate in Office Administration - Business Administration And Management
Piedmont Virginia Community College
Charlottesville, VA05.2023
Career Studies Certificate in Medical Administrative Support Assistant - Medical Assisting
Piedmont Virginia Community College
Charlottesville, VA05.2023
Standard -
Fluvanna County High School
Palmyra, VA05.2007
Skills
- Customer Service
- Cooking
- Data Entry
- Call Center Customer Service
- Data accuracy
- Strong Attention to Detail
- Microsoft Office expert
- Customer Support
- Microsoft Excel Mastery
- Document organization
- Medical Records Filing
- Problem-solving skills
Additionalinformation
Strong communication skills., Excellent verbal communication, Fast learning, Committed to 100% client satisfaction, Strong communication skills, Perform well in high-demand, fast-paced environments, Customer friendly, Excellent organization and coordinating skills, Interpersonal skills and self-motivated, MS Office, MS Excel, MS PowerPoint, MS Access, 30 to 40 WPM, Excellent Communication skills/Interpersonal skills, Organizational skills, Pleasant phone demeanor, Self-Motivated, Attentive listener, Polite, Directing/training others, Working well with the public, 20lbs to 50lbs lifting, Respectful, Fast Learning
Assessments
Cooking skills: Basic food preparation, Proficient, 03/01/22
Timeline
Dermatology Patient Access Associate
Medix Staffing
07.2023 - 02.2024
Medical Administrative Support Assistant Internship
Sentara
01.2022 - 05.2023
Cook
Aramark
11.2019 - Current
Cook
IHOP
09.2016 - 01.2021
Line Cook
Spring Creek Tavern on the Green
09.2014 - 09.2016
Chef Assistant
Campus Cooks
09.2013 - 05.2014
Dietary Assistant
Envoy of the Village
12.2008 - 03.2012
Certificate in Health Information Management - Medical Insurance Billing
Piedmont Virginia Community College
Career Studies Certificate in Office Administration - Business Administration And Management
Piedmont Virginia Community College
Career Studies Certificate in Medical Administrative Support Assistant - Medical Assisting
Piedmont Virginia Community College
Standard -
Fluvanna County High School