Marcus Caldwell
Houston,TX
Summary
I'm semi-retired. I'm looking for a part-time job in retails sales. I'm available to work 20-25 hours per week. I have worked at Starbucks, Old Navy, and Tommy Hilfiger. I have many years of customer service, being able to understand customer needs. I'm can handle all type of customers. I am dependable and a very good worker,
Overview
13
13
years of professional experience
Work History
Operator Manager
Caldwell Services-Non Medical Transpotation
01.2018 - Current
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Ensured compliance with industry regulations and standards, maintaining strict adherence to safety protocols at all times.
Clinic Supervisor
ORS
04.2012 - 08.2017
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Prioritized workplace safety by instituting protocols for infection control measures as well as equipment maintenance and proper storage.
- Promoted a positive work environment by addressing employee grievances promptly and fairly.
Education
Associate of Arts - Speech Communicate
Lone Star College
Cypress, TX08-2008
Skills
- Cash Handling
- Customer Service
- Knowledge of Product
- Fast Learner
Timeline
Operator Manager
Caldwell Services-Non Medical Transpotation
01.2018 - Current
Clinic Supervisor
ORS
04.2012 - 08.2017
Associate of Arts - Speech Communicate
Lone Star College
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