MARCUS CELLA

Ensured surgical instruments were accurately processed and assembled for orthopedic, neurosurgery, dental, urology, and general surgery.

Maintained readiness of instrument trays, supporting timely and effective surgical procedures across multiple specialties.

Facilitated communication between Sterile Processing and the Operating Room, ensuring seamless workflow during surgeries.

Delivered additional or replacement trays directly to surgical suites to support uninterrupted surgical operations.

Executed thorough decontamination of instruments post-procedure, adhering to stringent infection control protocols.

Guaranteed patient safety through compliance with hospital and regulatory standards for instrument processing.

Reviewed surgical pick sheets and independently built daily case carts for scheduled surgical procedures.

Regularly trained new team members on instrument processing procedures and safety protocols.

• Achieved 98% client satisfaction by managing healthcare coordination for 200+ Medicare clients.
• Recommended Medicare plans based on analysis, attaining 95% client retention rate.
• Reduced missed appointments by 40% through orchestrating specialty care logistics.
• Improved team efficiency by 15% with streamlined documentation, ensuring Medicare compliance.
• Collaborated with multidisciplinary teams to maintain continuity in care delivery.

• Generated $2M in annual sales revenue through consultative selling techniques.
• Achieved 125% of quarterly sales goals for eight consecutive quarters through strategic management.
• Implemented training program for new sales reps, boosting team performance by 22%.
• Analyzed customer feedback, identifying improvements that increased satisfaction scores by 15%.
• Managed complex project timelines, ensuring a 95% on-time completion rate.

• Achieved top 5% customer satisfaction through exceptional service and guest feedback.
• Reduced inventory waste by 18% while ensuring consistent product availability.
• Managed high-volume service for 200+ customers, maintaining quality and efficiency standards.
• Resolved customer concerns effectively, achieving 97% first-contact resolution rate.
• Trained and mentored 12 new team members on service protocols and procedures.