Marcus Chikere
Marietta,Georgia
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Friendly Certified Phlebotomy Technician committed to patient safety and well-being. Maintains calm atmosphere during venipuncture to put patients at ease. Accurate and detailed to promote specimen integrity. Certified Phlebotomy Technician known for high productivity and efficiency in task completion. Skilled in venipuncture, specimen collection, and patient communication. Excels in maintaining safety protocols, managing patient data confidentiality, and operating laboratory equipment. Adapts quickly to new technologies with strong problem-solving abilities and interpersonal skills to ensure positive patient experiences. Highly-motivated employee with desire to take on new challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Oil Change Technician
Jiffy Lube
Marietta, GA
11.2024 - Current
- Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Met incoming customers to take down information and answer questions about service options.
- Reviewed work orders and discussed with supervisors.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Dispetcher/ Custumer Representative
K-works Atlanta
Marietta, Georgia
04.2024 - Current
- Handled telephone, email and in-person inquiries from customers seeking assistance
- Created contracts and work orders and followed-up on service delivery
- Advised on company policies governing sales, service, and support
- Communicated frequently with sales, QC and customer service personnel to coordinate overall effort
- Maintained accurate records of customer interactions in database
- Expedited resolution of customer complaints and concerns to create customer loyalty
- Followed up with customers to ensure satisfaction and gather feedback.
Merchandise Associate
Walmart
Marietta, Georgia
10.2023 - 02.2024
- Implemented and executed plan-o-grams in-line with store presentation guidelines
- Used strategic product placement and memorable visual displays to drive sales.
- Updated job knowledge by participating in educational opportunities such as seminars or workshops.
- Reviewed work orders and discussed with supervisors.
- Recommended additional repairs or services based on customer needs.
- Repaired, replaced and adjusted brakes.
- Cleaned engine parts and applied anti-corrosion materials when necessary.
- Diagnosed problems with engines using computerized diagnostic equipment.
- Communicated effectively with customers regarding their service requests.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Customer Service Representative
Shoprite
Nigeria, Nigeria
02.2021 - 01.2022
- Collaborated across departments to resolve customer-related issues
- Built trusting relationship with customers to better understand needs
- Delivered fast and friendly service to handle questions and service complaints
- Handled customer inquiries, payments and service requests.
Education
Certification - Phlebotomy
Phlebotomy Training Specialist
Marietta, GA08-2024
Associate in Science (A.S.) - Computer -
Federal University of Technology Owerri
Nigeria, Nigeria03.2013
High School -
Topfaith International Secondary School
Nigeria, Nigeria06.2012
Skills
- Merchandise lookup
- Visual Merchandising
- Shrink Reduction
- Customer Support
- Technical Troubleshooting
- Paperwork Processing
- Account Servicing
- Conflict resolution
- Client Relationship Building
- Adaptability and flexibility
- Order problem solving
- Attention to detail
- Organizational skills
- Data entry proficiency
- Infection Control
- Venipuncture
- Blood collection
- Specimen Preparation
- Health Education
- Data Entry
- Sanitation and sterilization
- Medical terminology knowledge
- HIPAA
- Quality Control
- Communication abilities
- Patient support
- Patient Care
Certification
- Phlebotomy Technician
Timeline
Oil Change Technician
Jiffy Lube
11.2024 - Current
Dispetcher/ Custumer Representative
K-works Atlanta
04.2024 - Current
Merchandise Associate
Walmart
10.2023 - 02.2024
Customer Service Representative
Shoprite
02.2021 - 01.2022
Certification - Phlebotomy
Phlebotomy Training Specialist
Associate in Science (A.S.) - Computer -
Federal University of Technology Owerri
High School -
Topfaith International Secondary School
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