Rachel Jackson
Saint Louis,MO
Summary
Dynamic and results-oriented professional with extensive experience in retail and security, notably with Lowes and Securitas Security Services USA. Excelled in enhancing store performance through effective merchandise presentation and maintaining a secure environment. Skilled in planogram execution and critical thinking, I significantly improved customer satisfaction and safety. Collaborative team player known for problem-solving and innovative security solutions.
Positive, upbeat, and reliable. Possesses excellent organizational skills and attention to detail, ensuring accurate product placement and inventory management. Committed to enhancing customer satisfaction and contributing to sales growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Merchandise Associate
Lowes
04.2022 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Rotated manufacturer products.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
Officer
Securitas Security Services USA
03.2010 - 07.2018
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Officer
A-1 Private Investigators
09.2008 - 12.2009
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Education
High School Diploma -
Ladue Horton Watkins
Ladue, MO07-2005
No Degree - Early Childhood Education
South Technical
Sunset Hills, MO05-2005
Skills
- Retail experience
- Store organization
- Planogram execution
- Merchandise presentation
- Visual merchandising
- Product rotation
- Pricing and signage updates
- Display setup
- Cleaning procedures
- End cap designs
- Store layout
- Markdowns and promotions
- Planograms
- Product placements
- Merchandise movements
- Loyalty program promotion
- Signage updates
- Merchandise labeling
- Merchandise lookup
- Product inventory counts
- Pricing and shelf labeling
- Space planning
- Maintaining stock levels
- Promotional planning
- Visual displays
- Plan-o-gram implementation
- Brand presentations
- Floor set design
- Visual display installations
- Display signage
- Team collaboration
- Problem-solving
- Critical thinking
- Clear communication
- Product knowledge
- Seasonal decor
- New display creation
- Display model assembly
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- CPR/AED Certification
Languages
English
Full Professional
Timeline
Merchandise Associate
Lowes
04.2022 - Current
Officer
Securitas Security Services USA
03.2010 - 07.2018
Officer
A-1 Private Investigators
09.2008 - 12.2009
High School Diploma -
Ladue Horton Watkins
No Degree - Early Childhood Education
South Technical
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