Marcus Coker
PA
Summary
Highly motivated hard-working professional with superior work ethic. Knowledgeable customer service professional with extensive 20 years experience in home repair. Known as a team player with a friendly demeanor while the ability to develop positive rapport with clients. Maintain ongoing customer satisfaction that contributes to many company success. Highly articulate in addressing customers inquiries and issues while maintaining strong partnerships. Collaborate well with customer service team while also engaging independent decision-making skills. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Assistant
Clark n Sons
06.2005 - Current
- Maintained positive working relationship
- Broke down boxes for garbage and recycling
- Applied changes requested by designers
- Logged inventory to track supply counts
- Organize equipment and gather important materials.
Customer Service Associate
Jet.com
09.2020 - 09.2022
- Verbal skills to engage associates and effectively determine needs and requirements
- Opening and closing shift change functions to maintain operational standards each day
- Received orders
- Prepared the orders by putting accurate information on boxes to go to their right locations
Lead/Vegetables
Produce Junction
07.2015 - 07.2020
- Greeted customers and offered assistance
- Resolving issues and providing exceptional service at all times.
- Ensuring stock levels were maintained.
- Clearly labeling items, and arranging according to dates
- Answered customer questions about products and services
Education
High School Diploma -
Academy Park High School
Sharon Hill, PA06.2007
Skills
- Customer service
- Experienced
- Time Management
- Attention to Detail
- Workplace Safety
- Courteous and Professional
- Store Policies and Procedures
- Engaging with Diverse Customers
- Merchandise Receiving and Handling
Timeline
Customer Service Associate
Jet.com
09.2020 - 09.2022
Lead/Vegetables
Produce Junction
07.2015 - 07.2020
Assistant
Clark n Sons
06.2005 - Current
High School Diploma -
Academy Park High School
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