Marcus Cornelius
Operations Manager
Burton,Michigan
Summary
Reliable Operations Manager seeking key role in an organization in need of a qualified professional in operations management, project development and providing business solutions that enhance productivity and improve safety above all.
Overview
12
12
years of professional experience
Work History
Operations Manager
Federal Express
06.2021 - 07.2022
- Manager in charge of Response sort operations and Saturday AM/PM sort operations.
- Managed workgroup of 28 couriers.
- Daily coordination between dispatch management and dispatch personnel to ensure operational success.
- Carry out engineer's DOW and MTH plan for AM/Response and PM sorts.
- Identify and resolved unauthorized, unsafe or ineffective practices.
- Enforced and policies.
- Enforced Safety.
- Documented and reported safety-related concerns or incidents.
- CSM audit functions.
On Deck Manager
Federal Express
03.2021 - 06.2021
- Daily coordination between dispatch management and dispatch personnel to ensure operational success.
- Carry out engineer's DOW and MTH plan for AM/Response and PM sorts.
- Identify and resolved unauthorized, unsafe or ineffective practices.
- Enforced and policies.
- Enforced Safety.
- CSM audit functions.
- Audited over 80 timecards daily, across various workgroups.
- Documented and reported safety-related concerns or incidents.
Courier/ DOT
Federal Express
08.2010 - 03.2021
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions, for 100% customer satisfaction.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Operations Manager
FedEx Express
07.2022 - Current
- Manager in charge of AM/PM sort operations.
- Managed workgroup of 49 Couriers/Service Agents.
- Daily coordination between dispatch management and dispatch personnel to ensure operational success.
- Carry out engineer's DOW and MTH plan for AM/Response and PM sorts.
- Identify and resolved unauthorized, unsafe or ineffective practices.
- Enforced and policies.
- Enforced Safety.
- Documented and reported safety-related concerns or incidents.
- CSM audit functions.
Education
High School Diploma -
Flint Northern H.S.
Flint, MI06.2002
Skills
- Proven ability to manage changing and diverse background
- Assignment Delegation
- Decision Making
- Proficient in computer programs and operating systems
- Recognized for professionalism and commitment to excellence
- Verbal and Written Communication
- Corporate trained in safety and accident/occurrences
- Team Leadership
- Desktops, Laptops and Mobile Devices
- Multitasking and Prioritization
- Employee Motivation
- Corporate trained in DOT and driver Federal regulations
Accomplishments
- Promoted to On Deck Manger after 10 years with the company.
- Promoted to Operations Manager after 10 1/2 years with the company.
- Received a Bravo Zulu award within the first 4 months as a Operations Manager.
- Corporate trained in safety and safe work methods.
- Major improvements in courier on road performance
- Collapsed 8 open response/midday, to increase workload for couriers without enough work.
- Received a SFA score of 95 on engagement, within first year of management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
FedEx Express
07.2022 - Current
Operations Manager
Federal Express
06.2021 - 07.2022
On Deck Manager
Federal Express
03.2021 - 06.2021
Courier/ DOT
Federal Express
08.2010 - 03.2021
High School Diploma -
Flint Northern H.S.
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