Marcus Crews
Tallahassee,FL
Summary
Proven problem solver with strong time management skills. Enhanced customer retention at Global Continuum Solutions. Background in maintaining high standards of cleanliness at Diversified Maintenance. Excelled in high-pressure culinary environments at Red Elephant. Unique blend of hard and soft skills critical for peak performance.
Overview
6
6
years of professional experience
Work History
Custodian
Diversified Maintenance
12.2021 - Current
- Uphold sanitation by regularly emptying garbage containers.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained cleanliness of building interiors and exteriors.
- Facilitated easy access to essential tools.
- Adhered to safety guidelines and proper use of protective equipment.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Checked in and stocked inventory throughout facility.
Communication Specialist
ViaPath Technologies
04.2021 - Current
- Performed communications audits to pinpoint improvement areas.
- Delivered administrative assistance to senior staff members.
- Prepared statements for crisis response.
- Collected data on customer feedback to align business strategies with market trends.
- Enhanced team interaction and efficiency through focused communication training.
- Elevated brand presence through targeted communication strategies.
- Utilized multiple data sources to enhance communication tactics.
Customer Service Representative
Global Continuum Solutions
08.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Achieved increased customer retention through effective complaint resolution.
- Secured resolutions that satisfied customers and benefited the company.
- Addressed customer inquiries on products and services.
Cook
Red Elephant
11.2018 - 10.2019
- Ensured cleanliness in workspaces for optimal quality control.
- Adhered to health and safety regulations consistently.
- Executed meal preparations promptly under strict time constraints.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Gadsden Technical Institute
Skills
- Work independently
- Responsible and dependable
- Customer service
- Time management
- Problem-solving
Timeline
Custodian
Diversified Maintenance
12.2021 - Current
Communication Specialist
ViaPath Technologies
04.2021 - Current
Customer Service Representative
Global Continuum Solutions
08.2019 - 05.2020
Cook
Red Elephant
11.2018 - 10.2019
High School Diploma -
Gadsden Technical Institute
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