Marcus Daniels
Technical Recruiter
Phoenix,AZ
Summary
Technical Professional with 10+ years of progressive experience specializing in Customer Service, Leadership, Organization & Project Management. Looking to transpose my extensive skillset into a Technical Recruiting role to align my career growth with my future career goals & skills.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
IT Supervisor
PHI Air Medical
Phoenix, AZ
06.2019 - Current
- Provide Excellent Customer Service to support organization as first point of contact with IT Department
- Build & Maintain Relationships with internal employees & external clients / vendors
- Manage IT Support team (including hiring / interview process) that supported company's 3000+ employees
- Manage IT Projects across all phases of Project Plan / Life Cycle
- Maintain/Create corporate policy documentation
- Yearly budget creation & manage all purchasing decisions for IT
Lead Help Desk Specialist
Toyoda Gosei
Troy, MI
02.2015 - 06.2019
- Built & Maintained Relationships with internal employees & external clients / vendors
- Lead IT Help Desk team that supported company's 300+ corporate office
- Created/Presented Security Awareness Training for North American locations
- Managed company's hardware & software assets
Technical Support Specialist
ASG Renaissance
Farmington Hills, MI
12.2013 - 02.2015
- Supported all IT issues in main & remote offices (80+ employees)
- Asset management & maintain corporate policy documentation
Technical Support Specialist
Footlocker.com / Eastbay
Wausau, WI
05.2013 - 08.2013
- Supported PC issues: hardware/software installs & troubleshooting
- Customer service both in person and over the phone
Help Desk Support Technician
Northern Michigan University
Marquette, MI
08.2010 - 05.2012
- Resolved software problems associated with all NMU issued PCs
Education
Bachelor of Science - IT Project Management
Walsh College of Accountancy And Business Administration
Troy, MI 09.2016 - 12.2018
Bachelor of Science - Business in CIS
Northern Michigan University
Marquette, MI 08.2008 - 12.2013
Skills
Customer Service
Communication (Written & Oral)
Time Management
Interviewing
Organization
Marketing / Sales
Relationship Building
Social Media
Absurdly Optimistic / Positive
Timeline
IT Supervisor
PHI Air Medical
06.2019 - Current
Bachelor of Science - IT Project Management
Walsh College of Accountancy And Business Administration
09.2016 - 12.2018
Lead Help Desk Specialist
Toyoda Gosei
02.2015 - 06.2019
Technical Support Specialist
ASG Renaissance
12.2013 - 02.2015
Technical Support Specialist
Footlocker.com / Eastbay
05.2013 - 08.2013
Help Desk Support Technician
Northern Michigan University
08.2010 - 05.2012
Bachelor of Science - Business in CIS
Northern Michigan University
08.2008 - 12.2013