Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Marcus Darden

Austell,USA

Summary

Detail-oriented professional with over 4 years of combined customer service, technical troubleshooting, and leadership experience, now seeking to transition into IT support, cybersecurity, or help desk roles. Skilled in Windows environments, device troubleshooting, basic Linux knowledge, and improving processes. Passionate about technology, self-learning, and delivering excellent user support. Currently in the process of obtaining CompTIA A+ and Security+ certifications.

Overview

4
4
years of professional experience

Work History

Quality Specialist

Johnson Controls / DHL
12.2024 - Current
  • Troubleshoot Windows OS issues, printers, and networked devices to maintain seamless warehouse operations.
  • Diagnose and assist with the functionality of Locus robots.
  • Collaborate effectively with associates, applying strong deductive reasoning to resolve problems.

Temporary IT & Data Support

MYLAPS Sporting Technology
07.2024 - 12.2024
  • Troubleshot system issues and expanded expertise with Windows environments.
  • Organized data into user-friendly formats to improve team reporting.

Customer Service Representative

London Trucking
02.2024 - 02.2024
  • Resolved customer and carrier issues, provided shipment quotes, and maintained detailed records.
  • Managed order tracking and scheduling for timely deliveries.
  • Communicated with customers to troubleshoot logistics problems.

Shift Lead

Chick-fil-A
12.2021 - 02.2023
  • Led daily operations, trained new team members, and ensured quality compliance.
  • Managed schedules and coordinated staff for excellent guest experiences.
  • Set up iPads, used Chick-fil-A software, and performed reboots as needed.

Education

High School Diploma - undefined

Lithia Springs High School
Lithia Springs, GA
05.2023

Skills

  • Windows OS troubleshooting & user support
  • Printer & hardware troubleshooting
  • Basic Linux system administration & VM setup (VirtualBox, VMware)
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

Hobbies and Interests

Enjoy playing alto saxophone, reading, and exploring new technology.

Timeline

Quality Specialist

Johnson Controls / DHL
12.2024 - Current

Temporary IT & Data Support

MYLAPS Sporting Technology
07.2024 - 12.2024

Customer Service Representative

London Trucking
02.2024 - 02.2024

Shift Lead

Chick-fil-A
12.2021 - 02.2023

High School Diploma - undefined

Lithia Springs High School
Marcus Darden