Marcus Dickerson
San Antonio,TEXAS
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
8
8
years of professional experience
Work History
Retention Customer Service Representative
Charter Spectrum
02.2023 - Current
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Ensured compliance with industry regulations and company policies throughout all dealings with customers.
- Collaborated with team members to implement new strategies for improving overall customer retention.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
Sales Associate
Ruiz Ranch Motors
08.2020 - 02.2023
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
- Filled out paperwork to register vehicles and complete sales.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Sold trade-ins and located desirable purchases and vehicle auctions.
- Sourced vehicles from other dealer lots and auctions.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
Sales Associate
Alamo Toyota
04.2019 - 04.2020
- Sales of new and used cars
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Order Selector Trainer
HEB
04.2017 - 04.2019
- Educated warehouse employees how to properly and safely fulfill orders to be distribution.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Achieved productivity and accuracy standards to meet company guidelines.
- Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
- Carried or transported orders to shipping locations or delivery platforms with material handling equipment.
Education
High School Diploma -
Belton High School
Belton, TX06.2013
Skills
- WAREHOUSE OPERATIONS
- Customer service
- Sales management
- B2B sales
- Negotiation
- Sales pipeline
- CRM
- Dispute mediation
- Sales development
- Written and oral communication skills
- Strategic planning
- Superb time management
- Business development
- Reading comprehension skills
- Hunter/farmer sales strategies
- Outgoing personality
- Sales Forecasting
- Negotiation Tactics
- Listening skills
- Team player mentality
- Reliable and punctual
- Energetic self-starter
- Sales expertise
Timeline
Retention Customer Service Representative
Charter Spectrum
02.2023 - Current
Sales Associate
Ruiz Ranch Motors
08.2020 - 02.2023
Sales Associate
Alamo Toyota
04.2019 - 04.2020
Order Selector Trainer
HEB
04.2017 - 04.2019
High School Diploma -
Belton High School
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