Marcus Dillard
Gastonia,NC
Summary
Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed over seven years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management. Efficient worker seeking to utilize strong organizational and communication skills in fast-paced warehouse environment. Trainable with good understanding of management software and inventory checks. Possessing solid work ethic and eager to take on additional responsibilities.
Overview
7
7
years of professional experience
Work History
Facility Supervisor
Hanesbrands
10.2021 - Current
- Collaborated with other departments to foster efficient use of facility space and resources.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Served as point of contact for internal and external customers seeking support and information.
- Reduced cost by 25% using A3 and 5s tactic
- Conducted regular facility inspections to identify repair needs or improvements.
- Created and maintained daily and weekly reports for upper management.
Supervisor
Advanced Auto Parts
12.2016 - 09.2021
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached and mentored staff members through constructive feedback to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Supervised shipping and receiving, distribution and workplace safety.
- Maintained high levels of accuracy in daily operations.
- Used warehouse management software to reconcile daily inventory.
Shipping Team Lead
Advanced Auto Parts
06.2016 - 12.2016
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Analyzed data to prepare reports and identify process improvements.
Education
Master Certificate in Business And Music - Business And Music
Berklee College of Music
Boston, MA06.2013
High School Diploma -
Olympic High School
Charlotte, NC06.2003
Skills
- Goal-oriented
- Critical thinking
- Training & Development
- Organizational skills
- Reliable and trustworthy
- Systems and automation applications
- Shipping and Receiving Operations
- OSHA Compliance
- Staff Management
- Loading and Unloading
- Performance Improvement
- Forklift Operations
Timeline
Facility Supervisor
Hanesbrands
10.2021 - Current
Supervisor
Advanced Auto Parts
12.2016 - 09.2021
Shipping Team Lead
Advanced Auto Parts
06.2016 - 12.2016
Master Certificate in Business And Music - Business And Music
Berklee College of Music
High School Diploma -
Olympic High School
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