Walter O'Dowd II
Auburn Hills,MI
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
Work History
Facility Supervisor
Rochester Residential And Commercial Cleaning
07.2023 - 08.2024
- Maintained clean, organized environment through diligent oversight of janitorial staff and adherence to strict sanitation protocols.
- Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility's needs.
- Provided training and guidance for optimal performance.
- Improved facility efficiency by implementing streamlined processes and procedures.
- Conducted regular audits of facility conditions, identifying areas in need of improvement and redirecting efforts.
- Managed efficient teams of up to 5 employees.
Correspondent Specialist
United Wholesale Mortgage
12.2021 - 03.2023
- Strengthened working relationships between audit, underwriting, and processing departments through clear communication and collaboration on complex cases.
- Managed high volumes of mortgage loan audits while maintaining a strong attention to detail and strict adherence to deadlines.
- Identified opportunities for process optimization, saving time and resources without compromising audit quality or regulatory compliance.
- Supported continuous improvement initiatives by contributing valuable insights from daily auditing activities to help refine company procedures.
- Conducted comprehensive risk assessments to mitigate potential losses while maintaining adherence to company policies and industry guidelines.
- Delivered reporting with 95+% accuracy by checking validity of all facts presented.
Doordash Driver
DoorDash
03.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Operations Associate
Guitar Center
12.2017 - 03.2019
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering positive work environment and promoting professional growth.
- Followed shipping and receiving procedures for goods and materials.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
Injection Mold Repair Specialist
Melco Engraving Inc
05.2016 - 08.2017
- Conducted thorough quality checks before returning repaired molds to customers, ensuring full functionality restoration.
- Improved team performance with regular training sessions on new tools and techniques.
- Increased customer satisfaction by providing timely and efficient repairs.
- Troubleshot complex issues, identifying root causes and implementing effective solutions.
- Optimized workflow by delegating tasks according to individual team member strengths and areas of expertise.
Cashier
Dollar Tree
11.2015 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
Newspaper Delivery Driver
Oakland Press Newspaper
09.2014 - 09.2015
- .Drove a 65 mile route, seven days a week, delivering 200+ papers per shift, midnight to seven am.
- Fostered positive working relationships with regular customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
Education
GED -
Baker College
Auburn Hills, MI12.2012
Skills
- Goal-Oriented
- Time Management
- Staff Management
- Employee Motivation
- Employee Training
- Customer-Oriented
Additional Information
- Authorized to work in the US for any employer
Timeline
Facility Supervisor
Rochester Residential And Commercial Cleaning
07.2023 - 08.2024
Correspondent Specialist
United Wholesale Mortgage
12.2021 - 03.2023
Doordash Driver
DoorDash
03.2019 - Current
Operations Associate
Guitar Center
12.2017 - 03.2019
Injection Mold Repair Specialist
Melco Engraving Inc
05.2016 - 08.2017
Cashier
Dollar Tree
11.2015 - 02.2016
Newspaper Delivery Driver
Oakland Press Newspaper
09.2014 - 09.2015
GED -
Baker College
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