MARCUS DURRELL
Allen Tuner Nissan
Auburn,AL
1
Certification
2027
years of professional experience
Experienced quality technician with 20 years of manufacturing experience; 15 years of production and quality leadership; four years of successful sales experience and floor manager with expertise in developing and managing long-term relationships through excellent customer service, follow-up, and attention to client needs.
Work History
Sales Associate
1 Year 1 Month- Assisted customers in vehicle selection and provided detailed product information.
- Managed inventory levels to ensure product availability and optimal stock rotation.
- Executed daily sales transactions accurately and efficiently using POS systems.
- Developed strong customer relationships through effective communication and follow-up strategies.
- Collaborated with team members to achieve sales targets and improve service delivery.
- Conducted vehicle demonstrations, highlighting features to enhance customer interest and engagement.
- Resolved customer inquiries and concerns promptly to maintain satisfaction and loyalty.
- Participated in training sessions to stay informed on product knowledge and industry trends.
- Enhanced customer satisfaction through personalized service and product knowledge.
- Developed and maintained relationships with clients to foster loyalty and repeat business.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on sales techniques and customer engagement strategies.
- Analyzed inventory levels to optimize stock availability and reduce excess items.
Technical Associate
- Assisted in troubleshooting technical issues with aerospace systems and components.
- Conducted routine maintenance on aircraft systems to ensure operational readiness.
- Collaborated with engineering teams to improve product designs and specifications.
- Executed quality assurance processes to verify compliance with industry standards.
- Streamlined workflow processes, enhancing team efficiency and productivity initiatives.
Quality Technician
- Review part history & Open Actions (QEMs, MRB, & Findings)
- Review Characteristic Accountability & Procedural Compliance
- Identify Unaccounted for Characteristics
- Review data collection (QC calc, QC gage)
- Provide technical support and maintain a strong working relationship with associates
- Train associates on new processes
- Train new associates how to properly Non-Conform parts
- Executed preventative maintenance on production equipment using Maximo software, ensuring optimal operational performance
- Perform breakdown analysis
- Ensured cleanliness of work area to promote safety and efficiency.
- Comply with GMP, safety, and audit standards
- Work independently under limited supervision (self-management)
- Work with outside contractors working on assigned line
- Managed work independently under limited supervision
- Program and maintain FANUC support removal robot
Manufacturing Associate
- Conducted inspections on aerospace components to ensure adherence to quality standards.
- Documented non-conformances and initiated corrective actions for continuous improvement.
- Collaborated with engineering teams to analyze test results and provide feedback on product performance.
- Operated testing equipment and software systems for data collection and analysis of quality metrics.
Salesman
- Established relationships with new customers and provided guidance on vehicle usage after delivery
- Maintained regular communication with existing customers through meetings, emails, and phone calls
- Advised customers on financial management strategies to enhance their purchasing decisions
- Assisted with service and maintenance of vehicles
- Negotiated and delivered and price variations
- Assisted finance manager during busy periods and floor sales manager
- Achieved certification as Toyota Pro salesperson salesperson
- Top 350 Toyota Sales Pro
Miscellaneous Coverage
- Aligned threading material for tire production processes.
- Operate various machines and maintain maintenance
- Verify gauges and instruments to ensure full production
- Performed finishing work and completed production paperwork and counts to maintain accurate records at end of shift
- Assemble material for proper rotation
- Check products for faults and quality for next stage
- Attended quality meetings to discuss team performance and improvements.
- Conduct safety checks for team and machinery
Production Lead Setup
3 Years- Set up duty stations for assembly line workers
- Set up duty stations for assembly line workers
- Managed gauges and tools in workshop
- Machine maintenance and cleanup
- Operated forklift to transport materials
- Configured production line according to work orders to meet production targets
Education
- Business Management
Diploma
Skills
In-process quality inspection
Final quality check
Dimensional inspection
Visual inspection
Testing procedures
Quality performance metrics
Process quality monitoring
Measurement calibration procedures
Corrective action processes
Root cause analysis
Data analysis
Quality training programs
Certification
- QTC - Quality Technician Certification
Summary of Qualifications
- Four years of record success in car sales
- In depth knowledge of sales techniques
- Certified Toyota Pro Salesperson
- Top 350 Toyota Sales-pro
- Energetic, results-driven
- Production leadership skills
- Market Research and Analysis
- Certified safety team member in CPR, fire, and first responder
- FANUC Tool Handling an Robotic Programming Certification
Timeline
Sales Associate
Allen Tuner Nissan
07.2025 - CurrentRead More
Production Lead Setup
Briggs and Stratton
01.1996 - 01.1999Read More
Technical Associate
GE Aerospace
2021 - 06.2025Read More
Quality Technician
GE Aerospace
2019 - 2021Read More
Manufacturing Associate
GE Aerospace
2015 - 2019Read More
Salesman
Lynch Toyota of Auburn
2010 - 2015Read More
Miscellaneous Coverage
B.F. Goodrich
1999 - 2009Read More
Southern Union State Community College
from Business Management
Read More
Auburn High School
Diploma
Read More