Marcus Edwards

• Assisted skilled tradespeople in various tasks, contributing to the completion of projects on time and within budget.

‣ Operated hand tools and power tools safely and effectively, contributing to high-quality workmanship

operations, ensuring a safe and efficient work environment

• Interacted with IT help desk and other teams to assist in network troubleshooting, identifying root causes and providing escalated technical support when needed.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Upheld strict confidentiality standards when handling sensitive customer information, instilling trust among clientele.
• Facilitated effective team collaboration with 10+ colleagues to optimize sales strategies, resulting in a 15% increase in customer satisfaction over six months.
• Spearheaded teamwork initiatives within a team of 10+ colleagues to streamline sales processes, achieving a 20% boost in productivity over three months using CRM tools.

• Developed strategic merchandising plans utilizing data insights to forecast trends and adapt to market demands.
• Implemented data-driven decision-making processes to identify trends and opportunities for improvement in merchandise assortment.
• Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining optimal inventory turns.
• Directed cross-functional teams to execute merchandising strategies, achieving a 25% increase in sell-through rates and optimizing product placement across 50 retail locations.
• Spearheaded the launch of a new product line by analyzing consumer behavior data, resulting in a 30% boost in product adoption and a 15% increase in overall category sales.