Marcus Evans
Occoquan,VA
Summary
15+ years of experience in customer service, and 5+ years of IT related contractor work. Self sufficient, calm under pressure, and strong time management. Excel in consistently getting the job done.
Overview
5
5
years of professional experience
1
1
Certification
Work History
VTC Coordinator / Senior IT Specialist
Leidos
07.2021 - Current
- Perform training of new technicians, and mentor existing technicians, on IT support, ticketing system, and VTC scheduling/support.
- Receive frequent kudos, directly from users for exemplary customer service.
- Provide technical support, break/fix response, and maintenance solutions for AV/VTC equipment and systems of varying complexity.
- Schedule Command and Staff meetings, configure internal and external bridging, and operate equipment during VTC sessions.
- Coordinate with third party vendors, to repair equipment in timely manner.
Field Service Technician
Perspecta
06.2019 - 06.2021
- Served as Queue Manager, in charge of work delegation, and providing additional training and assistance to employees when necessary.
- Served as acting Purebred Agent for NMCI program at Dahlgren.
- Served as acting local element for communications security (COMMSEC).
- Assisted network team, as required, with installation, troubleshooting, and repairs of system hardware and software.
- Performed variety of device repairs, as well as asset imaging and quality assurance.
Education
Associate of Applied Science - Computer Networking
Germmanna Community College
Spotsylvania, VA06.2017
Skills
- Port tracing/testing
- Printer Repair
- Microsoft Active Directory
- Linux (RedHat/Debian)
- PowerShell
- CAT5
Certification
CompTIA CASP+ (CAS-004)
CompTIA Security+ (SY0-501)
AWS Certified Cloud Practitioner (CLF-C01)
Adobe Certified Professional (Premiere Pro)
Timeline
VTC Coordinator / Senior IT Specialist
Leidos
07.2021 - Current
Field Service Technician
Perspecta
06.2019 - 06.2021
Associate of Applied Science - Computer Networking
Germmanna Community College
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