Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Fields

Stockton,CA

Summary

Dedicated Customer Success professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Customer Success Specialist

Bricks4Kidz
10.2014 - Current
  • Maintained company compliance with ever-changing and complex government requirements.
  • Work with local, state and federal government entities to calculate pricing for various programs.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Liaised between multiple business divisions to improve communications.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Created customer support strategies to increase customer retention.
  • Managed over 50 customer calls per day.
  • Structured compensation and benefits according to market conditions and budget demands


Police Officer

City Of Berkeley California
10.2006 - 02.2014
  • Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
  • Summarized all key information regarding the investigation into a detailed report.
  • Rated in the top 1% of Officers in community satisfaction and positive commendations.
  • Gathered and analyze evidence, which included recorded and written statements, financial data, and audio materials for examination.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties

Education

Bachelor’s Degree - American Studies

UC BERKELEY
Berkeley, CA
05.2002

Skills

  • Data Analysis
  • Work Planning and Prioritization
  • Business Planning
  • Logistics Coordination
  • Customer Experience Specialist
  • Quality Control Standards
  • Client Interactions
  • Client Retention

Timeline

Customer Success Specialist

Bricks4Kidz
10.2014 - Current

Police Officer

City Of Berkeley California
10.2006 - 02.2014

Bachelor’s Degree - American Studies

UC BERKELEY

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