Marcus Flores
Cypress,Texas
Summary
Bilingual IT professional with proven expertise in technical support, network administration, and system management. Skilled at resolving complex issues, collaborating across teams, and leading projects. Committed to continuous learning and leveraging new technologies to enhance user satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Analyst I Infrastructure Services
DXC Technology
Spring, Texas
02.2022 - Current
- Provide Level 1 technical support for HPE devices, resolving hardware, software, and network issues to minimize downtime
- Contribute to infrastructure projects by executing assigned tasks
- Monitor and troubleshoot infrastructure systems to prevent disruptions
- Maintain accurate documentation and incident logs, ensuring compliance with best practices
- Mentor team members on technical issues to foster skill development
- Collaborate with HPE management to implement new technologies like VPN clients and security updates
- Utilize ServiceNow for managing tickets, device assignments, and inventory control
Desktop Administrator
Stress Engineering Services
Houston, Texas
03.2016 - 06.2024
- Provided diverse professionals, including engineers, with uninterrupted IT support for both standard and specialized applications, serving over 1,000 users, including remote
- Managed Active Directory, user accounts, and group policies
- Responsible for PC imaging and conducting regular maintenance on hardware components
- Supported video conferencing systems and phone setups to facilitate communication and collaboration
- Resolved software issues and managed procurement with vendors to ensure efficient operations
Systems Administrator
O-Zone Industrial Services, LLC
Humble, Texas
05.2016 - 01.2022
- Served as the sole IT specialist, providing comprehensive maintenance and support for all company devices, including HP laptops, printers, and network peripherals for 10-15 users
- Managed LAN, wireless networks, and user accounts, including Microsoft 365 email accounts
- Led the seamless migration of email systems from Netfirms to Zoho Mail, and subsequently to Microsoft 365
- Rebuilt and updated the company website using WordPress for improved functionality and UX
- Designed and installed a POE Security Camera system with comprehensive network cabling and configuration
Education
Associate of Science - Systems Network Engineering
Westwood College
Houston, Texas01.2007
Skills
Technical Support & Help Desk Management
Network & Systems Administration
Hardware & Software Diagnostics and Support
Communication & Team Collaboration
Problem-Solving, Adaptability & Learning
Timeline
Analyst I Infrastructure Services
DXC Technology
02.2022 - Current
Systems Administrator
O-Zone Industrial Services, LLC
05.2016 - 01.2022
Desktop Administrator
Stress Engineering Services
03.2016 - 06.2024
Associate of Science - Systems Network Engineering
Westwood College
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