MARCUS GANT
Portland
Summary
Dynamic professional with extensive experience in customer service and program coordination within the State of Oregon. Demonstrated success in enhancing patient satisfaction and streamlining operations through effective database management and team collaboration. Proficient in delivering high-quality results while ensuring compliance with safety standards and maintaining a hygienic environment. Experienced cosmetologist skilled in providing a variety of beauty services, upselling products, and fostering customer loyalty through personalized treatments and exceptional service.
Overview
22
22
years of professional experience
Work History
Hair Braider
State of Oregon
Wilsonville
05.2024 - 01.2025
- Delivered intricate braiding styles aligned with client preferences.
- Assisted clients in choosing suitable hair braiding techniques based on individual needs.
- Ensured cleanliness and organization of workstations for optimal service delivery.
Patient Orderly
State of Oregon
SALEM
04.2024 - 05.2024
- Promoted a hygienic environment by maintaining cleanliness and organization in patient areas.
- Followed established safety protocols for the management of medical equipment and waste disposal.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Responded to bell or light signal calls to assist patients with needs.
RECREATION AIDE S/S
State of Oregon
SALEM
03.2003 - 04.2024
- Maintained cleanliness and safety standards for recreational facilities and equipment.
- Worked alongside staff to develop interactive program schedules and materials.
- Provided support to participants in various sports, arts, and fitness activities.
- Facilitated daily operations of community recreation programs and events.
DOG HANDLER
State of Oregon
SALEM
11.2022 - 01.2024
- Supervised dog training sessions, prioritizing safety and appropriate behavior.
- Provided assistance in daily care for shelter animals, focusing on feeding and grooming.
- Encouraged positive socialization among different breeds by monitoring interactions.
- Upheld cleanliness standards in kennels and play areas to ensure animal health.
- Collaborated with veterinarians for health checks and vaccinations of animals.
RECREATION ASSISTANT
State of Oregon
SALEM
01.2023 - 03.2023
- Facilitated instruction on proper techniques for various recreational activities.
- Coordinated multiple recreational events, including tournaments and arts and crafts sessions.
- Designed promotional materials to boost attendance at upcoming recreation programs.
- Tailored treatment activities to align with individual patient needs.
- Managed supply inventory to guarantee readiness for all activity sessions.
DOG HANDLER
State of Oregon
SALEM
01.2023 - 03.2023
- Promoted positive socialization among different breeds by monitoring dog interactions.
- Conducted daily health checks to detect any medical issues or concerns.
- Ensured safety and proper behavior during training sessions for all dogs.
- Assisted with daily care routines, focusing on feeding and grooming shelter animals.
- Regularly cleaned kennels to maintain hygiene standards in the facility.
U2 CLEANER S/RECREATION AIDE S/Supervisor
State of Oregon
SALEM
01.2022 - 10.2022
- Assisted in training new staff on proper cleaning procedures and safety protocols.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Sanitized frequented areas and equipment using approved supplies.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
RECYCLE/GARBAGE CREW
State of Oregon
SALEM
07.2020 - 09.2020
- Maintained optimal inventory levels by restocking supplies as necessary during service.
- Accurately processed cash transactions, ensuring a balanced register daily.
- Ensured cleanliness of restaurant area by sweeping floors, wiping tables, and emptying trash.
- Resolved customer complaints professionally to enhance guest satisfaction.
HOUSING ORDERLY
State of Oregon
SALEM
06.2020 - 09.2020
- Executed administrative tasks, including filing paperwork and entering data into systems.
- Obtained specimens from patients for laboratory testing.
- Organized engaging games and activities to provide mental stimulation for clients.
- Transported requested orders, ensuring timely delivery of equipment and supplies.
- Conducted patient rounds while monitoring vital signs for prompt interventions.
- Assisted with meal service delivery, meeting all nutritional requirements effectively.
Live-In Caregiver
State of Oregon
SALEM
05.2020 - 06.2020
- Facilitated daily living activities and personal care for clients.
- Ensured timely administration of medications by managing medication schedules.
- Coordinated comprehensive care services in collaboration with multidisciplinary teams.
- Oversaw household management tasks such as grocery shopping, errands, and bill payments.
- Cooked and served meals aligned with clients’ dietary requirements.
- Helped clients manage appointments, make phone calls, and pay bills efficiently.
HOUSING ORDERLY C1&2
State of Oregon
SALEM
04.2020 - 05.2020
- Supported nursing staff by transporting patients to various departments.
- Followed safety protocols to maintain a safe environment for patients and staff.
- Responded quickly and effectively.
- Kept instruments and equipment clean and sanitized.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
TELEPHONE AGENT ENTRY
STATE OF OREGON
POIRTLAND
02.2020 - 04.2020
- ANSWER INCOMING CUSTOMERCALLS PROPTLY AND PROFESSIONALLY
- RESPOND TO INQUIRIES REGUARDING PRODUCTS/SERVICES,ORDER STATUS,AND ACCOUNT INFORMATION.
- PROCESS ORDERS AND UPDATES IN THE COMPANY DATABASE.
- RESOLVE CUSTOMER COMPLAINTS
- RESOLVE CUSTOMER COMPLAINTS AND ISSUSES EFFICIENTLY.
HEARING HELPER
STATE OF OREGON
SALEM
05.2019 - 02.2020
- Executed hearing tests utilizing advanced diagnostic equipment and software tools.
- Consulted clients to evaluate hearing needs and recommend suitable devices.
- Fitted and adjusted hearing aids to ensure optimal comfort and performance.
- Collaborated with audiologists to create personalized care plans for patients.
- Instructed clients on device usage, maintenance, and care best practices.
Office Orderly
STATE OF OREGON
SALEM
10.2018 - 12.2019
- Ensured cleanliness and organization of office spaces and common areas.
- Collaborated with team members to improve workplace efficiency and safety.
- Responded promptly to customer inquiries via telephone and email.
- Provided general office support services, including data entry and typing.
RECYCLER
State of Oregon
SALEM
11.2014 - 03.2015
- Maintained cleanliness and organization of recycling work area.
- Collaborated with team members to improve workflow efficiency.
- Ensured compliance with local recycling regulations and standards.
- Monitored equipment performance and reported maintenance needs promptly.
COOKING ASSISTANT
State of Oregon
SALEM
10.2014 - 11.2014
- Ensured compliance with safety and sanitation guidelines throughout food handling processes.
- Collaborated in menu planning sessions with culinary staff and management.
- Assisted head chef with dish preparation to meet customer demands.
- Streamlined organization of kitchen storage areas for optimal efficiency.
- Facilitated training for new cooking assistants, enhancing team capabilities.
- Checked expiration dates on perishable food items prior to usage or sale.
Education
Information Technology
Chemeketa Community College
Salem, OR05-2025
CUSTODIAL PROCEDURES - Information Technology
TREASURE VALLEY COMMUNITY COLLEGE
SALEM,OR09-2019
BLOOD AND BODY DECON - Medical Genetics
STATE OF OREGON
SALEM,OREGON07-2018
Skills
- Network troubleshooting
- Database management
- Web development
- Technical support
- Project management
- Customer service
- Adaptive programming
- Team collaboration
- Program coordination
- Event facilitation
- Animal welfare advocacy
- Floor care expertise
- Safe chemical handling
- Floor maintenance
- Laundry services
- Food waste reduction strategies
- Team orientation
- Buffet operations
- Productivity and efficiency
Affiliations
- BASKETBALL COACH
- INVOLVED IN AFRICAN AMERCAN PROGRAM
- WORKED WITH ELDERLY PEOPLE
- MENTORED YOUNG ADULTS COMING IN TO THE OREGON STATE .
Timeline
Hair Braider
State of Oregon
05.2024 - 01.2025
Patient Orderly
State of Oregon
04.2024 - 05.2024
RECREATION ASSISTANT
State of Oregon
01.2023 - 03.2023
DOG HANDLER
State of Oregon
01.2023 - 03.2023
DOG HANDLER
State of Oregon
11.2022 - 01.2024
U2 CLEANER S/RECREATION AIDE S/Supervisor
State of Oregon
01.2022 - 10.2022
RECYCLE/GARBAGE CREW
State of Oregon
07.2020 - 09.2020
HOUSING ORDERLY
State of Oregon
06.2020 - 09.2020
Live-In Caregiver
State of Oregon
05.2020 - 06.2020
HOUSING ORDERLY C1&2
State of Oregon
04.2020 - 05.2020
TELEPHONE AGENT ENTRY
STATE OF OREGON
02.2020 - 04.2020
HEARING HELPER
STATE OF OREGON
05.2019 - 02.2020
Office Orderly
STATE OF OREGON
10.2018 - 12.2019
RECYCLER
State of Oregon
11.2014 - 03.2015
COOKING ASSISTANT
State of Oregon
10.2014 - 11.2014
RECREATION AIDE S/S
State of Oregon
03.2003 - 04.2024
Information Technology
Chemeketa Community College
CUSTODIAL PROCEDURES - Information Technology
TREASURE VALLEY COMMUNITY COLLEGE
BLOOD AND BODY DECON - Medical Genetics
STATE OF OREGON
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