Marcus García
Celina,TX
Summary
Business graduate with hands-on 3PL brokerage experience specializing in freight tracking, carrier communication, and load coordination. Proven ability to manage high-volume phone queues and maintain strict data integrity across Transportation Management Systems (TMS). Eager to bring this tracking background and business training to the Customer Operations team at RXO.
Overview
5
5
years of professional experience
Work History
Logistics Coordinator Intern
Allen Lund
Dallas, Texas
04.2026 - 05.2026
- Tracked and routed time-sensitive freight daily to minimize delivery disruptions between Shippers and Receivers.
- Conducted high-volume outbound check-calls to verify transit status, equipment type, and tracking compliance.
- Resolved active transit bottlenecks and managed Over, Short, and Damaged (OSD) and Return to Inventory (RTI) freight scenarios.
- Supported a fast-paced brokerage team by managing multi-line phone queues and swiftly resolving driver transit delays.
Shift Leader
Salad And Go
Prosper, TX
10.2022 - 01.2026
- Ran high-volume shifts using management software to stay on top of inventory orders and staffing needs.
- Led team development through hands-on cross-training, which reduced errors and ensured efficient shifts.
- Fixed supply and gear issues on the fly, setting up backup plans to keep the shop open and prevent customers from waiting.
- Kept the books tight by following strict cash-out rules, resulting in zero money gaps and accounting errors.
Customer Service Representative
Public Storage
Prosper, TX
07.2022 - 10.2022
- Handled facility operations and lease paperwork to maintain high occupancy and prevent revenue loss.
- Maintained a clean inventory database and ran audit reports to ensure that all management data was 100% accurate.
- Dealt with billing issues and customer escalations over the phone or email to prevent them from leaving for a competitor.
Delivery Driver
Tapan Wok
Prosper, TX
09.2021 - 06.2022
- Hit tight deadlines on high-volume delivery runs while maintaining high on-time rates and customer satisfaction.
- Used GPS and smart route planning to move faster between stops without compromising the product's integrity.
- Followed strict safety checks and handled rules to keep a clean driving record and protect the cargo.
Education
Associate of Arts - Business
Collin County Community College
Frisco, TX05-2025
High School Diploma -
Celina High School
Celina, TX05-2022
Skills
- TMS & Data Entry: Managed high-volume shipments using ALC Log and MacroPoint, tracking loads from dispatch to delivery
- Vendor Coordination: Optimized freight movement and resolved bottlenecks through direct carrier and shipper communication
- Route & GPS Planning: Analyzed transit data and route mapping to minimize dwell time and maximize on-time performance
- Inventory & Audit Reporting: Maintained stock accuracy through physical audits, digital reconciliation, and regular database updates
- Shift Leadership: Oversaw team performance, cash-out workflows, and daily operational goals
- Problem Solving: Resolved scheduling, billing escalations, and supply chain disruptions in real time
- Professional Communication: Handled high-volume phone queues and formal email correspondence to meet service agreements
Timeline
Logistics Coordinator Intern
Allen Lund
04.2026 - 05.2026
Shift Leader
Salad And Go
10.2022 - 01.2026
Customer Service Representative
Public Storage
07.2022 - 10.2022
Delivery Driver
Tapan Wok
09.2021 - 06.2022
Associate of Arts - Business
Collin County Community College
High School Diploma -
Celina High School