Shamoria Brown
Oklahoma City
Summary
Dedicated and results-oriented logistics and operations professional with over 4 years. Eager to learn, with an aptitude for applying new knowledge with skill and efficiency, fulfillment and transportation environments, leveraging Amazon’s Yard Management System (YMS), RF scanners, and Warehouse Management Systems (WMS) to optimize package flow and dock operations. Proven track record as a Process Assistant and Learning Ambassador, skilled at coaching teams, driving process improvements, and ensuring safety and compliance under fast-paced, high-pressure conditions. Committed to embodying Amazon’s Leadership Principles by delivering results, earning trust, and diving deep into operational data to solve challenges efficiently.
Overview
6
6
years of professional experience
Work History
Transportation Associate
Amazon
Oklahoma City
08.2023 - Current
- Coordinated shipments and deliveries to ensure timely transportation.
- Monitored inventory levels and reported discrepancies promptly.
- Collaborated with drivers to optimize delivery routes efficiently.
- Ensured compliance with safety regulations during loading and unloading.
- Assisted in training new associates on operational procedures.
- Communicated effectively with team members to resolve transportation issues.
Amazon Process Assistant
Amazon
Oklahoma City
06.2022 - 08.2023
- Process Guide for FHN Ship Dock for the last year. Helped in gathering all critical pull time packages into their correct trailers. Helped during PEAK as a guide as well and helped with the Ship Clerk in getting all trailers out on a timely manner.
- Learning Ambassador for FHN Ship Dock. As a learning Ambassador helped train new hires and provided any guidance they were needing. Trained over 30+ new hires since becoming a Learning Ambassador.
- Documented Positives for high rate performance. Performed over the average rate that was needed for the Ship Dock.
- Drafted reports and presentations for senior management reviews and decision-making.
- Analyzed data to identify trends and support strategic planning initiatives.
- Supported training programs for new staff to ensure compliance with company standards.
- Implemented process improvements to enhance productivity across various departments.
- Trained new associates on store operations, policies, and procedures.
Learning Ambassador
Amazon
Oklahoma City
02.2022 - 06.2023
- Developed educational materials to enhance learning experience.
- Mentored junior employees to improve skills and knowledge retention.
- Assisted in onboarding new hires through structured programs.
- Communicated regularly with instructors regarding any changes or updates required in course content.
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
- Maintained professionality and efficiency while working closely with leadership.
Assistant Area Manager
UPS
Oklahoma City
02.2020 - 12.2022
- Verified documentation and condition of freight to assure quality standards were achieved.
- Built strong relationships with customers and vendors through excellent customer service.
- Strapped items down over protective padding to secure throughout transportation.
- Unpacked and repacked items in different quantities and configurations for shipment. Sorted over 300+ packages an hour during work periods.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Hooksett, NH05-2027
High School Diploma -
Putnam City High School
Oklahoma City, OK05.2021
Skills
- Amazon Yard Management System (YMS): Coordinated trailer movement, dock assignments, and yard flow to improve operational efficiency
- RF Scanner & Inventory Tracking: Proficient in scanning, sorting, and verifying inbound/outbound shipments using handheld RF devices
- Warehouse Management Systems (WMS): Experience with Amazon’s proprietary systems for package tracking, stow, pick, and ship functions
- Load Planning & Dock Coordination: Managed trailer loads and ensured timely staging of packages for dispatch and delivery routes
- Safety & Compliance (OSHA/DOT): Enforced Amazon and UPS safety protocols, including PPE, conveyor safety, and load weight compliance
- Package Sortation & Flow Management: Oversaw sortation lanes, resolved flow blockages, and ensured real-time processing of high-volume packages
- Team Leadership & Training: Trained over 20 associates as a Learning Ambassador and supported shift operations as a Process Assistant
- Process Improvement: Identified workflow inefficiencies and supported continuous improvement initiatives to reduce error rates and boost throughput
- Communication and coordination: liaised with transportation teams, yard marshals, and operations managers to align on shift goals, and resolve bottlenecks
- Equipment Operation: Familiar with pallet jacks, conveyor systems, hand trucks, and safe package handling practices
- Basic Data & Reporting Tools: Experienced in Excel for tracking training compliance, performance metrics, and operational logs
Languages
English
Full Professional
Additionally Imformation
- Safety & Compliance: Consistently upheld OSHA and Amazon safety standards, recognized for proactive hazard reporting.
- Shift Flexibility: Available to work nights, weekends, and overtime to support peak operations.
- Physical Endurance: Able to lift up to 49 lbs repeatedly and maintain stamina for long shifts in fast-paced environments.
- Technical Proficiency: Skilled in Microsoft Excel for tracking operational metrics and creating performance reports.
- Recognition: Awarded Amazon “Spot Award” for outstanding safety performance and leadership (2022).
Timeline
Transportation Associate
Amazon
08.2023 - Current
Amazon Process Assistant
Amazon
06.2022 - 08.2023
Learning Ambassador
Amazon
02.2022 - 06.2023
Assistant Area Manager
UPS
02.2020 - 12.2022
Bachelor of Science - Business Management
Southern New Hampshire University
High School Diploma -
Putnam City High School
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