Marcus Glenn
Capsule Pharmacy
Belmont,NC
14
years of professional experience
Dynamic and results-oriented professional with extensive experience in telecommunications and customer service, notably with Direct Line Communications. Excelled in wire installation and fostering positive customer interactions, significantly enhancing service quality and efficiency. Skilled in electrical maintenance and teamwork, consistently achieving and surpassing company goals.
Work History
Delivery Driver
2 Years- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Technician
6 Years 7 Months- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Ensured compliance with all safety protocols during installation procedures, minimizing risk of injury or property damage.
- Installed wiring, cabling and networking hardware on customer premises.
- Worked closely with network administrators and server engineers to deliver quality service.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
Dasher
5 Months- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Delivered orders to customers to drive full satisfaction.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Cable Installation Technician
1 Year 1 Month- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Installed and managed structured cabling infrastructure.
- Read blueprints and schematics to correctly place equipment.
- Installed wiring, cabling and networking hardware on customer premises.
Parts Cashier
1 Year 5 Months- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Helped customers identify and locate auto parts
Front Desk Receptionist
11 Months- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
Communication Technician
10 Months- Ensured compliance with all safety protocols during installation procedures, minimizing risk of injury or property damage.
- Installed, terminated and tested data cable
- Installed and provisioned security cameras
- Dressed and organized data cables
Education
High School Diploma
Skills
Positive attitude
Customer service
Teamwork and collaboration
Hand and power tool use
Wire installation
Electrical maintenance
Voltage testing
Electrical repairs
Blueprint interpretation
Fixture installation
Data center infrastructure
Data center cabling
Timeline
Delivery Driver
Capsule Pharmacy
10.2024 - CurrentRead More
Dasher
DoorDash
03.2022 - 08.2022Read More
Technician
Direct Line Communications
10.2017 - 05.2024Read More
Cable Installation Technician
IES Communications
09.2016 - 10.2017Read More
Parts Cashier
Oreily's Auto Parts
06.2015 - 11.2016Read More
Front Desk Receptionist
Planet Fitness
07.2013 - 06.2014Read More
Communication Technician
IES Communications
05.2012 - 03.2013Read More
Gaston College
High School Diploma
Read More