Marcus Goodgaine
Seattle
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Passionate creative adept at utilizing artistic and design skills to promote companies. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Service Advisor
Carter Subaru
Ballard, WA
10.2024 - 06.2025
- Provided exceptional customer service as the first point of contact and established friendly rapport quickly.
- Facilitated service appointments, coordinating with technicians to optimize workflow and minimize wait times.
- Assisted customers in understanding vehicle maintenance needs, fostering trust and loyalty through clear communication.
- Managed service documentation, ensuring accuracy and compliance with company standards and regulations.
Muddy/Customer Service
Mud Bay
Seattle, WA
02.2021 - 09.2024
- Find thoughtful and responsible solutions for customers pet problems and routine needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Created custom signage and promotion materials for events.
- Established connections to regular customers and maintained long-term relationships.
Online English Teacher
Palfish
Bali, Indonesia
12.2019 - 07.2021
- Guide students through lesson content and ensure a positive learning experience.
- Used planned curriculum to teach students English via remote video conferencing.
- Implemented interactive teaching methods to enhance language acquisition.
- Monitored student progress and provided constructive feedback regularly.
Customer Service Sales Associate
G Star RAW
Thornton, CO
11.2018 - 03.2019
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Executed visual merchandising, ensuring displays aligned with brand aesthetics and seasonal trends.
- Engaged with customers to deepen understanding of denim design and specialized product features.
- Trained new associates on sales techniques and product knowledge while also exceeding sales goals.
Holiday Park Assistant
Top 10 Holiday Park
Queenstown, NZ
10.2017 - 02.2018
- Assisted in daily park operations, ensuring cleanliness and safety for guests.
- Drove complimentary customer shuttle into Queenstown to pick up/drop off guests.
- Led initiatives to improve guest experience through event coordination and activities with vendors.
- Regularly managed landscaping and performed essential maintenance of pool and spa areas.
Bartender/Barista/Retail Sales
Bellwether
Denver, CO
07.2015 - 01.2017
- Initiate and plan events, creative content, and branding identity for business growth.
- Crafted 5 new signature cocktails to support bar marketing brand and increase profits.
- Led store in fashion sales and promoted awareness of multiple brands.
- Engaged with community through custom art on exterior signage and created art show with collaborative coloring book.
Special Orders Coordinator
Vail SSV
Denver, CO
08.2014 - 05.2015
- Locate items, track shipments, review orders, and execute special orders from stores via email and phone.
- Tracked records, filed documents and maintained communication between clients to manage efficient order delivery.
- Maintained collaborative communication between stores and management to ensure accurate inventory and timely order delivery.
- Engaged in team building across office and warehouse employees fostering efficient and friendly work environment.
Project Manager
Lumi Lia
Broomfield, CO
11.2013 - 06.2014
- Developed and initiated projects, managed costs, and monitored performance.
- Designed custom artwork and stock imagery for use on laser engraving machine.
- Created marketing and promotional strategy to grow start-up reach and awareness in local community.
- Managed social media accounts and strategy to further brand development.
Sales/Backstock Associate
Vans Shoes
Tukwila, WA
09.2012 - 08.2013
- Organized and maintained stockroom inventory for optimal accessibility and efficiency.
- Executed product replenishment to ensure consistent availability on sales floor while assisting customers.
- Collaborated with team members to streamline backstock processes and improve workflow.
- Responsible for shipments and receiving as well as shoe sales.
Sales Associate
Escape Outdoors
Tukwila, WA
09.2012 - 08.2013
- Drove sales through exceptional customer service and product knowledge.
- Trained and mentored new staff on sales techniques and store policies.
- Implemented visual merchandising strategies and created signage for new products.
- Managed receiving and shipping of orders between store locations.
Sales Associate
Installation Shoe Gallery
Boulder, CO
08.2010 - 06.2012
- Developed strong customer relationships, ensuring repeat business and loyalty.
- Organized racks and displays to maintain store visual appeal, engage customers, and promote new shoes and merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Recognized as a top sales performer and assisted owner with art direction and art events.
Backstock Associate
American Apparel
Boulder, CO
05.2008 - 06.2012
- Organized and maintained back stock area to optimize inventory accessibility.
- Collaborated with sales team members to execute efficient stock replenishment processes.
- Implemented efficient receiving strategies and streamlined inventory tracking.
- Trained new associates on safety protocols and order handling procedures.
Graphic Design Intern
Bond St. Clothiers
Denver, CO
04.2009 - 08.2009
- Responsible for creating brand logo and design identity.
- Assisted with art direction and promotional material.
- Participated in brainstorming sessions to generate innovative design ideas.
- Supported brand growth by providing feedback to owner on design concepts and brand representation.
Education
TEFL English Certification -
International TEFL Academy
08-2018
BA Philosophy/Ethnic Studies -
University of Colorado
Boulder, CO12-2011
Ethnic Studies in Study Abroad -
University of Wollongong
NSW, Australia07-2011
Skills
- Creative Artist and Designer
- Customer Service
- Professional & Friendly
- Sales Strategy & Marketing
- Customer Connection and Community Building
- Establishing Customer Relationships & Rapport
- Flexible and Adept Learner
Timeline
Service Advisor
Carter Subaru
10.2024 - 06.2025
Muddy/Customer Service
Mud Bay
02.2021 - 09.2024
Online English Teacher
Palfish
12.2019 - 07.2021
Customer Service Sales Associate
G Star RAW
11.2018 - 03.2019
Holiday Park Assistant
Top 10 Holiday Park
10.2017 - 02.2018
Bartender/Barista/Retail Sales
Bellwether
07.2015 - 01.2017
Special Orders Coordinator
Vail SSV
08.2014 - 05.2015
Project Manager
Lumi Lia
11.2013 - 06.2014
Sales/Backstock Associate
Vans Shoes
09.2012 - 08.2013
Sales Associate
Escape Outdoors
09.2012 - 08.2013
Sales Associate
Installation Shoe Gallery
08.2010 - 06.2012
Graphic Design Intern
Bond St. Clothiers
04.2009 - 08.2009
Backstock Associate
American Apparel
05.2008 - 06.2012
BA Philosophy/Ethnic Studies -
University of Colorado
Ethnic Studies in Study Abroad -
University of Wollongong
TEFL English Certification -
International TEFL Academy