Marcus Griffin
Petersburg,VA
Summary
Motivated and adaptable professional with a strong passion for growth, learning, and continuous development. Recognized for contributing to high-performing teams and fostering positive, motivating work environments that drive results. Skilled in problem-solving, customer service, and cross-functional collaboration. Proven ability to take initiative and thrive in fast-paced settings. Eager to take on new challenges and committed to making a meaningful impact through hard work, reliability, and a proactive mindset.
Overview
7
7
years of professional experience
Work History
Marketing Associate
Renewal by Andersen
07.2024 - Current
- Collaborated with cross-functional teams to align marketing strategies, support customer segmentation, and manage referral and loyalty programs.
- Leveraged CRM and marketing automation tools to enhance lead generation, document customer interactions, and streamline communication workflows.
- Delivered exceptional customer service and product education, deescalating challenging situations, driving brand loyalty, and contributing to positive customer experience.
Brand Ambassador
Renewal by Andersen
07.2023 - Current
- Promoted the brand at events, trade shows, and activations by engaging with consumers and delivering compelling product demonstrations to boost awareness and loyalty.
- Educated customers on product features, benefits, and usage while providing tailored recommendations based on individual needs.
- Managed event logistics, including booth setup, inventory of promotional materials, and alignment with brand presentation standards.
- Tracked competitor activity and event performance, delivering post-event reports and participating in training to enhance brand representation and marketing impact.
Assistant Manager
Jimmy John's Sandwiches
06.2021 - 05.2023
- Supervised and mentored a team of 13 employees, fostering a collaborative environment and ensuring smooth daily operations.
- Trained new hires on company policies, product knowledge, and service standards, contributing to improved team performance and consistency.
- Monitored inventory and implemented cost-saving strategies, reducing waste and optimizing stock levels.
- Delivered exceptional customer service and resolved issues efficiently, driving customer satisfaction and loyalty.
Associate
Swaders Sports Park
10.2019 - 06.2021
- Provided friendly and attentive customer service by assisting guests with attractions, answering questions, and ensuring a positive experience.
- Maintained cleanliness and safety across the facility, including arcade areas, bathrooms, parking lot, and attractions like go-karts and mini golf.
- Performed maintenance on attractions, supported closing procedures, and helped train team members on operational and safety protocols.
Human Resources Assistant (Internship)
Prince George County
06.2018 - 08.2018
- Supported the Human Resources department by maintaining accurate employee records, managing confidential data, and utilizing Excel for document filing.
- Provided front desk customer service, assisting visitors with inquiries and directing them to appropriate departments.
- Facilitated interdepartmental communication by delivering paperwork and ensuring timely handling of HR-related documents.
Education
Associate of Science - Business Administration
John Tyler Community College
Chester, VA05-2026
High School Diploma -
Prince George High School
Prince George, VA06-2021
Skills
- Analytics and SEO
- CRM management
- Database maintenance
- Customer service
- Team collaboration
- CRM software
- Client retention
Timeline
Marketing Associate
Renewal by Andersen
07.2024 - Current
Brand Ambassador
Renewal by Andersen
07.2023 - Current
Assistant Manager
Jimmy John's Sandwiches
06.2021 - 05.2023
Associate
Swaders Sports Park
10.2019 - 06.2021
Human Resources Assistant (Internship)
Prince George County
06.2018 - 08.2018
Associate of Science - Business Administration
John Tyler Community College
High School Diploma -
Prince George High School
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