Tyesha Woodard
Washington
Summary
IT professional with a strong background in network security, system troubleshooting, and software maintenance. Adept at diagnosing technical issues, assisting end users, and ensuring optimal system performance. Experienced in help desk support, application testing, and quality assurance. Excellent communicator with a proven ability to collaborate with cross-functional teams and resolve technical challenges efficiently. Seeking a remote opportunity to leverage technical skills in a dynamic and fast-paced environment.
Efficiently manage administrative needs for busy office with strong organizational, file management and customer service skills. Write professional correspondence, file documentation and coordinate outside paperwork to meet all needs. Excellent clerical, financial, and operational knowledge useful in settings.
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Assistant
Cavi Co. LLC
06.2021 - Current
- Manage and respond to corporate correspondences, including emails, voicemails, and social media inquiries.
- Provide enterprise clients with payroll and budgeting support, ensuring financial accuracy and compliance.
- Maintain and update company and client websites, ensuring optimal functionality and security.
- Implement website improvements and security patches to protect against cyber threats.
- Used filing systems to improve document management and organization.
- Maintained positive working relationship with fellow staff and management.
- Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
- Gathered and sorted data for reports and files.
- Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
- Greeted guests and vendors to assist in navigating space.
- Handled incoming calls and directed callers to appropriate department or employee.
- Encouraged and improved cross-department internal communication.
- Received and distributed mail, letters and packages.
- Coordinated support to facilitate general office operations.
- Inputted data into an Access database program.
Police Officer/ Dispatcher
Capital One Arena
03.2018 - Current
- Monitor surveillance systems and investigate suspicious activities to ensure security and safety.
- Handle emergency calls, complaints, and dispatch appropriate responses to ensure swift resolution.
- Assist in securing crime scenes, gathering witness statements, and documenting reports for legal and investigative purposes.
- Facilitate community-oriented policing initiatives to enhance public safety and foster positive relations.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Ensured compliance with local laws by performing periodic safety inspections of businesses.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Provided security at public events such as parades, concerts, or sporting events.
- Wrote detailed arrest and accident reports.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Prepared detailed reports on incidents and arrests made.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Documented observations and actions by radioing information and completing reports.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Directed traffic at high-volume special events for public safety and order.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Received and dispatched calls for emergency services.
- Relayed work orders, messages or information using telephones or two-way radios.
Security Officer
USI Security
04.2015 - 06.2018
- Monitored live CCTV footage to detect and prevent unauthorized access and criminal activity.
- Enforced security protocols, company regulations, and escorted non-compliant individuals to designated areas.
- Authored detailed incident reports and communicated findings to management for appropriate action.
- Ensured compliance with all security procedures to maintain a safe and secure environment.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Education
High School Diploma -
Frank W. Ballou Senior High
01.2009
Skills
- IT Security & Compliance
- System Troubleshooting & Diagnostics
- Application Installation & Debugging
- Help Desk & Technical Support
- Network Security & Risk Mitigation
- Windows & LAN/WAN Administration
- Incident Response & Report Documentation
- Call Center & Customer Service Operations
- Quality Assurance & Software Testing
- CCTV Monitoring & Surveillance
- Remote Support & Technical Assistance
- Cybersecurity Best Practices
- Data entry
- Document management
- Customer service
- Cross-department communication
- Incident reporting
- Conflict resolution
- Security protocols
- Surveillance monitoring
- Records management
- Multitasking and organization
- Clerical Tasks
- Effective communication
- Problem-solving aptitude
- Filing and data archiving
- Verbal and written communication
- Decision-making
- Inventory management
- File management
- Problem-solving abilities
- DATABASICS expense knowledge
- Telephone and email etiquette
Certification
XXX Certificate, 01/01/02
Personal Information
Title: IT SUPPORT SPECIALIST | CYBERSECURITY ANALYST
Timeline
Staff Assistant
Cavi Co. LLC
06.2021 - Current
Police Officer/ Dispatcher
Capital One Arena
03.2018 - Current
Security Officer
USI Security
04.2015 - 06.2018
High School Diploma -
Frank W. Ballou Senior High