Marcus Hackley
Charlotte,NC
Summary
Dedicated individual with excellent leadership and problem-solving abilities. Seeking a project management position to apply acquired skills and experiences in a rapidly developing division within Vanguard. This position highlights my ability to work in a team environment and drive outcomes for crew and clients.
Overview
18
18
years of professional experience
Work History
Change of Ownership Senior Transfer Specialist
Vanguard
01.2022 - Current
- Communicate with clients to discover their needs and guide them to the best and correct solutions
- Lead problem-solving efforts to help daily process within the department
- Manage of book of business of 15-25 clients
- Client outreach to resolve client problems
- Build understanding of different securities and account types
- Aiding peers and team members in difficult problems
- Analyze documents to correct or prevent potential errors
Server/Bartender/Supervisor
The Maroon Door
10.2020 - 12.2021
- Communicating with guests and delivering service in an efficient and orderly fashion
- Supervising 10-15 employees
- Counting and comparing the safe counts to the nightly sales counts
- Identifying customer needs and resolving customer conflicts
- Assign sections and daily responsibilities to personnel
Bouncer/Server/Bartender/Supervisor
Bull & Bones Brewhaus and Grill
09.2016 - 10.2020
- Supervising 15-25 employees
- Counting final sales till and data into the nightly reports
- Identifying customer needs and resolving customer conflicts
- Planning and delegating tasks to employees
- Communicating with guests and delivering service in an efficient and orderly fashion
Machine Operator 2/Machine Operator 3
Dynax America
01.2013 - 08.2016
- Measure different products using a loupe, micrometer, con tracer, and various gages
- Record and report hourly process check sheets
- Fill in for unavailable machine operators, both 1 and 2
- Troubleshooting machinery
- Assisting and filling in for Team Leaders when needed
- Complete accurate downtime sheets for traceability
- Training multiple levels of machine operators
- Tracking products through assembly workflows
Inbound Package Handler/Kickout Clerk
FedEx Ground – Salem, VA
06.2009 - 05.2012
- Responsible for scanning and loading packages on to delivery vans
- Unloading packages from inbound trailers
- Assisting the Operations Planner in maintaining the Vision equipment
- Meeting with contractors/drivers regarding geographical and van load changes
- Making daily flex changes and charts in AWAD based on contractor, bulk, or closure needs
- Researching, analyzing, and preparing the daily bulk report
- Training package handlers into the vision program
- Coaching and training staff on proper van load procedure
- Filling in for management personnel when needed
- Collaborate with leadership and business partners
Service/Sales Associate/Front End Sales Assistant
Food Lion – Roanoke, VA
06.2006 - 12.2008
- Properly following and enforcing company policies regarding sales and front end employees
- Responsible for completing and filing nightly cash, check, and register reports
- Completing customer checkouts and retrieving store shopping carts as needed
Education
Advanced Studies Diploma -
Northside High School
Roanoke, VACollege of Science - Mathematics
Virginia Tech
Blacksburg, VABachelor of Science - Physics
Arizona State University
Tempe, AZ12.2025
Skills
- Leadership
- Problem-solving and Critical Thinking
- Coaching and Training
- Communication
- Maintain Book of Business
- Data Analysis
Hobbies
- Charts and programming
- Team and individual sports
- Staying informed on current events
- Traveling
Timeline
Change of Ownership Senior Transfer Specialist
Vanguard
01.2022 - Current
Server/Bartender/Supervisor
The Maroon Door
10.2020 - 12.2021
Bouncer/Server/Bartender/Supervisor
Bull & Bones Brewhaus and Grill
09.2016 - 10.2020
Machine Operator 2/Machine Operator 3
Dynax America
01.2013 - 08.2016
Inbound Package Handler/Kickout Clerk
FedEx Ground – Salem, VA
06.2009 - 05.2012
Service/Sales Associate/Front End Sales Assistant
Food Lion – Roanoke, VA
06.2006 - 12.2008
Advanced Studies Diploma -
Northside High School
College of Science - Mathematics
Virginia Tech
Bachelor of Science - Physics
Arizona State University
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