Marcus Hall
Woodstock,GA
Summary
Adept at fostering customer relationships and enhancing team efficiency, my tenure at Steak N Shake showcased my ability to quickly master tasks and contribute to team success. With skills in customer service and problem-solving, I've consistently improved service quality, leading to increased repeat business and referrals at STK Auto Detailing.
Overview
1
1
year of professional experience
Work History
Team Member
Steak N Shake
120 Lauren Ln Woodstock, GA 30189 United States
03.2024 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted in training new staff members on proper burger-making techniques, ensuring consistency across the team.
- Demonstrated versatility in executing various cooking methods such as grilling, frying, and broiling for optimal burger preparation.
Car Detailing Manager
STK Auto Detailing
Atlanta, GA
09.2023 - 05.2024
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Enhanced customer satisfaction by delivering high-quality detailing services and maintaining a clean work environment.
- Organized staff meetings to discuss goals, address concerns, and share updates on company initiatives.
- Managed scheduling, assigning tasks to car detailers to ensure timely completion of projects.
- Resolved customer complaints promptly and professionally, ensuring positive experiences with our services.
- Maintained detailed records of completed jobs, client information, and financial transactions for accurate reporting purposes.
- Increased efficiency by implementing new cleaning techniques and products for improved results.
- Test drove vehicles and reported identified issues to management.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Cart Pusher
Walmart
Woodstock, GA
09.2023 - 11.2023
- Directed customers to appropriate areas in store to assist with locating products.
- Removed litter from parking lot, planters and cart storage areas.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Assisted customers in loading groceries into cars.
- Gathered carts manually and with remote controlled cart pusher.
Crew Member
Chipotle
Woodstock, GA
03.2023 - 09.2023
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Etowah High School
Woodstock, GA05.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Timeline
Team Member
Steak N Shake
03.2024 - 05.2024
Car Detailing Manager
STK Auto Detailing
09.2023 - 05.2024
Cart Pusher
Walmart
09.2023 - 11.2023
Crew Member
Chipotle
03.2023 - 09.2023
High School Diploma -
Etowah High School