Marcus Hann
Harwich,MA
Summary
Talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Valet Attendant/ Hotel Support
Pelham House Resort Motel
Dennis Port, Massachusetts
09.2022 - Current
- Greeted customers upon arrival, provided assistance with luggage and other items.
- Communicated daily with valet staff to ensure efficient operations.
- Assisted customers in retrieving their vehicles when requested.
- Organized and coordinated the flow of traffic in and out of the parking lot.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
Shuttle Driver (seasonal)
Red Jacket Beach Resort
Yarmouth, Massachusetts
04.2019 - 09.2022
- Provided friendly customer service while interacting with passengers in person and on the phone.
- Responded quickly and calmly in emergency situations such as vehicle breakdowns or accidents.
- Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
Therapeutic Youth Mentor
Massachusetts MENTOR Network- REM
Hyannis, MA
03.2020 - 12.2020
- Assisted with the development of individualized plans for youth to achieve their goals.
- Provided guidance, support, and encouragement to at-risk youth.
- Collaborated with parents, teachers, counselors, and other professionals to ensure positive outcomes for youth.
- Created an environment that was safe and supportive for all participants in mentoring sessions.
- Demonstrated respect for differences in culture, religion, gender identity, sexual orientation.
- Actively listened to understand the needs of each individual participant.
Humanitarian Volunteer
IVHQ
Frankadua, Ghana, West Africa
10.2021 - 12.2021
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
- Offered support and assistance to community members.
- Helped organize and implement programs and projects to aid community and individuals.
- Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.
Outward Bound Leadership Course
Outward Bound USA
Philadelphia, PA
07.2014 - 08.2024
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
Education
Communication's Degree - Communications
Cape Cod Community College
West Barnstable, MA05-2024
Certificate of Radio Brodcasting/ Podcasting
Cape Cod Community College
West Barnstable, MA05-2024
Skills
- Team player mentality
- Stress Tolerance
- Professional Appearance
- Strong communication abilities
- Multitasking and Organization
- Guest Assistance
- Customer Service
- Team Collaboration
- Flexible Schedule
- Customer Communication
- Efficient work ethic
- Valid Driver's License
- Effective Communication
- Active Listening
Accomplishments
- Leadership Course Outward Bound (Hiking 40 miles with a 150 pound backpack on the Apalachin Mountains) Then going to the inner city of Philadelphia and working on socioeconomic issues with locals and the Outward Bound Team
- Won Sportmanship Award
- Confirmed at local Church (With 30 or more volunteer hours)
- Volunteered In West Africa ( Assisted in coaching children soccer, assisting children in medial field as well as teaching children at the school as a educator)
- Volunteered at Local Preschool
Certification
- Driver's Liscense
- Outward Bound Leadership Course
- Associates Degree with 3.4 GPA
- Certificate of Radio Broadcasting/ Podcasting with 100s of hours in the studio. As well as On-Air experience and knowledge on editing technology such as Adobe Audition
Languages
English
Professional
References
References available upon request.
Timeline
Valet Attendant/ Hotel Support
Pelham House Resort Motel
09.2022 - Current
Humanitarian Volunteer
IVHQ
10.2021 - 12.2021
Therapeutic Youth Mentor
Massachusetts MENTOR Network- REM
03.2020 - 12.2020
Shuttle Driver (seasonal)
Red Jacket Beach Resort
04.2019 - 09.2022
Outward Bound Leadership Course
Outward Bound USA
07.2014 - 08.2024
Communication's Degree - Communications
Cape Cod Community College
Certificate of Radio Brodcasting/ Podcasting
Cape Cod Community College
- Driver's Liscense
- Outward Bound Leadership Course
- Associates Degree with 3.4 GPA
- Certificate of Radio Broadcasting/ Podcasting with 100s of hours in the studio. As well as On-Air experience and knowledge on editing technology such as Adobe Audition
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