Marcus Hickman
Summary
Proactive professional with a background in customer service and security. Known for effective communication and critical thinking skills, ensuring a safe and engaging environment for customers. Ready to utilize experience in loss prevention and conflict resolution to drive positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Private Security Officer
Private Security
Austin
06.2025 - 07.2025
- Monitored premises to ensure safety and security of personnel and property.
- Patrolled assigned areas to detect and prevent unauthorized access or suspicious activity.
- Communicated effectively with team members to maintain situational awareness during shifts.
- Intervened in physical altercations when necessary to maintain order and protect people.
- Reported any suspicious behavior observed while patrolling the premises.
Cashier
HEB Grocery Store
Elgin
08.2023 - 05.2026
- Processed customer transactions efficiently using cash, credit, and gift cards.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure smooth checkout operations.
- Maintained cleanliness and organization of checkout area during shifts.
- Delivered exceptional customer service through active listening and engagement.
- Operated cash register, accurately processing payments and issuing receipts.
- Stocked shelves to support sales efforts as needed.
- Resolved customer complaints professionally in accordance with company policy.
Volunteer Coach
I9 Sports
Austin
06.2025 - 07.2025
- Developed interactive lesson plans that engaged children in new skills.
- Fostered strong relationships with athletes through active listening and patience.
- Contributed innovative solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to achieve team goals efficiently.
- Communicated event details effectively with parents regarding child participation.
- Assisted in setting up activities, including practices and game times.
- Maintained accurate records of attendance, participation, and progress reports for each athlete.
- Monitored activity areas to ensure a safe environment during participation.
Overnight Cashier
7/11 Convenience Store
Manor
05.2025 - 05.2025
- Monitored surveillance feeds to ensure security and safety of premises.
- Assisted in training new staff on surveillance protocols and equipment usage.
- Conducted periodic checks of all surveillance systems, ensuring proper functioning and operation.
Education
High School Diploma -
Elgin High School
Elgin, TX05-2025
Some College (No Degree) - Cybersecurity
Blinn College
Brenham, TXSkills
- Critical thinking
- Physical fitness and presence
- Firearm knowledge
- Fast emergency response time
- Legible report writing
- Surveillance and monitoring
- Conflict resolution and de-escalation
- Situational awareness
Languages
Spanish
Native/ Bilingual
Certification
- Level II security license
- Currently working on maintaining a level III security license
- CPR Certified
Activites
- Frequently attends the gun range to practice firearm safety
- Trained boxer
- Former college athlete
- Like to go fishing
- Like to ride dirt bikes
Timeline
Private Security Officer
Private Security
06.2025 - 07.2025
Volunteer Coach
I9 Sports
06.2025 - 07.2025
Overnight Cashier
7/11 Convenience Store
05.2025 - 05.2025
Cashier
HEB Grocery Store
08.2023 - 05.2026
High School Diploma -
Elgin High School
Some College (No Degree) - Cybersecurity
Blinn College