Marcus Hicks

Shift Leader

Auntie Anne's Pretzels

10.2005 - 01.2026

Supervised daily operations to ensure efficient workflow and high-quality product delivery.
Trained new team members on pretzel preparation techniques and customer service standards.
Implemented best practices for food safety compliance and sanitation procedures.
Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Monitored employee performance, providing constructive feedback to promote skill development.
Coordinated shift schedules, optimizing coverage during peak hours for improved service efficiency.
Conducted regular equipment maintenance checks to ensure operational reliability and safety standards were met.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.