Marcus Higgins
Tempe,AZ
Summary
Sales and Collections Customer Service professional with comprehensive training and academic background that would prove a valuable asset to a company. Goal-oriented and highly motivated person with a solid work ethic and no fear of working hard until the job is done. Experience working in fast-paced and highly competitive commission environment.
Overview
17
17
years of professional experience
Work History
Collection Representative
ComputerShare
Tempe
12.2019 - 01.2024
- Conducted outbound calls using automated dialing systems as well as manual dials when necessary.
- Identifying payment problems and solutions
- Asking appropriate fact-finding questions and providing accurate company information
- Following basic call script and adhering to all company policies and procedures
- Following through on commitments made to customer.
- Investigated customer complaints and disputes related to billing errors or discrepancies.
- Researched information from credit bureaus, banks, employers and other sources to verify customer's income and assets.
Collection Representative
Santander Consumer USA Office
Mesa
05.2016 - 06.2019
- Maintained and reduced delinquency on accounts while minimizing losses
- Contacted customers whose accounts are past due to negotiate resolution
- Recognized high risk accounts
- Independently evaluated each account and determined the best course of action for the customer
- Resolved the problem permanently to avoid any further delinquencies.
Accounts Representative
First Financial Asset Management
Phoenix
08.2010 - 01.2016
- Third party collections
- Contacted debtors to resolve payment and delinquency issues
- Utilized skip-tracing to locate debtors
- Subrogate insurance claims on behalf of Enterprise rent-a-car
- Worked with 2nd and 3rd place credit cards (H.S.B.C, Capital One)
- Performed office duties as needed: faxing information Claims Adjusters and or clients.
- Ensured compliance with applicable laws, regulations, and industry standards.
Collection Representative
ComputerShareiQor
Tempe
02.2007 - 08.2010
- Third party collections
- Contacted debtors to delinquency and payment issues
- Skip-traced to locate customers
- Collected on behalf of Quest Communications past due accounts to negotiate resolution to debt.
Education
Pursuing Degree -
Phoenix College
Skills
- 20 Collections/Customer Service Experience
- Highly effective communication skills
- Persuasive negotiator
- Organizational Skills
- Team Player
Timeline
Collection Representative
ComputerShare
12.2019 - 01.2024
Collection Representative
Santander Consumer USA Office
05.2016 - 06.2019
Accounts Representative
First Financial Asset Management
08.2010 - 01.2016
Collection Representative
ComputerShareiQor
02.2007 - 08.2010
Pursuing Degree -
Phoenix College
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