Adam Coffland
Elk River,MN
Summary
Experience working in a clean room environment and proper handling of medical devices. Experience with inspecting, packaging, labeling and palletizing of various types of products.
Overview
16
16
years of professional experience
Work History
COLLECTION REPRESENTATIVE
MESSERLI & KRAMER
04.2019 - 01.2023
- Collector for four different teams over a timespan of less than four years
- Experience ranging from pre-suit to post-judgement and garnishment files
- Experience working directly with consumers, along with debt-settlement companies and attorneys
- Handling collections for a wide range of clients
- Exhibiting a high level of compliance and collection numbers during that period of time.
CUSTOMER SERVICE ASSOCIATE
ABBOTT LABORATORIES/ST JUDE MEDICAL
08.2017 - 02.2018
- Enter inbound customer information into SAP system
- Monitor customer service mailbox in MS Outlook
- Reply to emails to confirm and/or verify customer information
- Navigate through different PC-based systems.
HEALTH PLAN SPECIALIST I
MEDICA
11.2016 - 04.2017
- Field a high volume of inbound calls from Provide-A-Ride recipients
- Verify customer information and set up their transportation to appointments
- Navigate through multiple computer applications and ensure all documentation
- Follow company and state guidelines to comply with HIPAA laws.
COLLECTION AGENT
IQOR
02.2012 - 10.2013
- Manage both inbound and outbound calls, working both manual and auto-dialer accounts
- Contact defaulted borrowers to make payment arrangements for federal student loans
- Provide customer-service support for a variety of clients.
MEDICAL PACKAGER
COLOPLAST
Minneapolis, MN
06.2007 - 04.2008
- Packaging of medical devices in a clean room environment
- Working as part of a team to ensure products were packaged in accordance to medical safety standards
- Inspecting, labeling and palletizing of products to prepare for shipping
Education
ASSOCIATE OF ARTS - LIBERAL ARTS -
CENTURY COLLEGE
05.2010
Skills
- Several years of customer service experience
- Several years of collections experience
- Proficient with modern computing equipment and operating systems
- Several years of skip tracing experience
- Experience working in a clean room environment with medical devices
Timeline
COLLECTION REPRESENTATIVE
MESSERLI & KRAMER
04.2019 - 01.2023
CUSTOMER SERVICE ASSOCIATE
ABBOTT LABORATORIES/ST JUDE MEDICAL
08.2017 - 02.2018
HEALTH PLAN SPECIALIST I
MEDICA
11.2016 - 04.2017
COLLECTION AGENT
IQOR
02.2012 - 10.2013
MEDICAL PACKAGER
COLOPLAST
06.2007 - 04.2008
ASSOCIATE OF ARTS - LIBERAL ARTS -
CENTURY COLLEGE
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