William Martinez
New York,NY
Summary
Dedicated and focused gentleman with over 10 years of working experience. Highly adaptable with involvement in a variety of industries and a history of success in providing exceptional customer service. Prepared with knowledge in managing all areas of front office and lifeguarding including, handling multi-line phone systems, cash management, managing schedules, applying proper company procedures and maintaining a professional demeanor. I am seeking a company to apply my wide range of skills and team work.
Overview
17
17
years of professional experience
Work History
Lead Pes
Sonobello
New York, NY
12.2022 - Current
- Developed visual management systems including Kanban boards, pull systems.
- Maintained accurate records of all lean activities such as Kaizen events and project milestones, ensuring compliance with company guidelines.
- Led the implementation of 5S workplace organization strategies throughout the facility.
- Assisted with scheduling appointments for new and existing patients.
- Served as liaison between administration and frontline clinical staff regarding issues impacting the patient experience.
- Provided ongoing support to patients throughout their visit, addressing any concerns or questions in a timely manner.
- Conducted follow-up calls to ensure satisfaction with care received.
- Assisted in training new staff members on procedures related to the patient experience process.
- Greeted incoming patients and families, providing a warm and welcoming experience.
- Maintained accurate records of all interactions with patients, including complaints, inquiries, and compliments.
- Performed customer service surveys to measure patient satisfaction levels.
- Organized patient registration paperwork and ensured accuracy of information entered into the system.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Assisted with patient admissions, discharges and transfers.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Lifeguard Manager/ Front Desk
Spa Castle
Manhattan, NY
01.2017 - 01.2019
- Greet and welcome guests in person and on phone; answer any questions/ complaints
- Maintained pool chemical balance and kept daily activity records
- Created weekly shift schedules and helped manage lifeguard staff
- Certifications include CPR, First Aid, AED, and Lifesaving.
Front Desk/ Lifeguard
New York Health and Racquet Club
Manhattan, NY
01.2016 - 01.2017
- Manage front office reception area by cleaning and organizing desk and visitor lobby
- Maintain log books, front desk procedures, and calls received
- Developed and maintained relationships with current members
- Assisted with Lifeguarding when needed.
Caretaker
Kathryne Figueroa
New York, NY
01.2015 - 01.2016
- Provided supervision and guidance for children
- Created innovative educational games and hands on activities to support child’s psychological and social skills
- Managed daily household cleaning and organizational tasks
- Assisted in meal prepping and distributing for children.
Maintenance promoted to Receptionist
American Leisure
New York, NY
01.2008 - 01.2015
- Performed cleaning duties for bathrooms, lounges, reception and other areas of establishment
- Stocking of restroom supplies
- Consistently reviewed checklists to ensure all work spaces and pool areas were in compliance to employers standards
- Handled general customer complaints and requests
- Coordinated maintenance of the front desk reception area and equipment.
Education
High School Diploma -
James Monroe High School,Bronx N.Y
New York, NYSkills
- Fluent in Spanish
- NYC CPR, First Aid and AED Certified
- Managerial experience
- Several years of Customer service experience
References
References available upon request
Timeline
Lead Pes
Sonobello
12.2022 - Current
Lifeguard Manager/ Front Desk
Spa Castle
01.2017 - 01.2019
Front Desk/ Lifeguard
New York Health and Racquet Club
01.2016 - 01.2017
Caretaker
Kathryne Figueroa
01.2015 - 01.2016
Maintenance promoted to Receptionist
American Leisure
01.2008 - 01.2015
High School Diploma -
James Monroe High School,Bronx N.Y