Ricardo Franco
San Antonio,TX
Summary
Detail-oriented early-career professional with strengths in client communication, problem-solving, and quality assurance processes. Experienced in supporting daily sales operations, managing scheduling needs, and improving customer satisfaction. Focused on building loyalty and helping teams work more efficiently.
Overview
1
1
Language
2
2
years of professional experience
Work History
sales and labor lead
Texan Metal Art
San Antonio, Texas
06.2024 - Current
- Directed daily sales operations to keep team on track toward targets and stronger performance.
- Refined sales processes, streamlining workflow and enhancing revenue generation.
- Strengthened customer relationships, fostering loyalty and encouraging repeat business.
- Engaged with clients, identifying needs and delivering tailored solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed staff scheduling to maintain full coverage during peak sales periods.
- Monitored customer feedback to identify areas for service improvement.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
John Marshall Highschool
San Antonio, TX06-2024
Skills
- Sales team leadership
- Project management
- Client relationship management
- Process optimization
- Quality assurance
- Sales reporting
- Client consultation
- Client services
- Customer engagement
- Problem-solving abilities
- Effective time management
- Persuasive communication
- Relationship development
- Fluent bilingualism
- fluent in spanish
- Verbal and written communication
- Persuasive communication
- Detail orientation
- Quality control measures
- Quality control measures
- Client consultation
- Customer engagement
- fluent in spanish
Languages
Spanish
Native/ Bilingual
Timeline
sales and labor lead
Texan Metal Art
06.2024 - Current
High School Diploma -
John Marshall Highschool