Leticia Campos Flores
Corpus Christi,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
19
19
years of professional experience
Work History
Lead Certified Medical Assistant/Lead Phlebotomist
Wellmed At Mckinzie
05.2019 - Current
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Led initiatives focused on enhancing workplace safety, implementing best practices that fostered a secure environment for patients and staff.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.
- Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant/Phlebotomist
Care Regional Medical Center
10.2015 - 01.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Taught patients about medications, procedures, and care plan instructions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Lead Medical Assistant/Phlebotomist
Lake Elsinore Family Care
08.2005 - 02.2015
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
Education
Certified Medical Assistant /phlebotomy -
Intercoast Colleges
Riverside, CA01.2004
High School Diploma -
Elsinore High School
Wildomar, CA06.1999
Skills
- Clinical Leadership
- Collaboration and Teamwork
- Vital signs monitoring
- Critical thinking abilities
- Professionalism and Ethics
- Patient Care Coordinate
- First Aid and CPR Certification
- Customer Service
- Reliable team player
- Direct Patient Care
- Electronic Health Records
- Data Entry
- Phlebotomy
- Inventory Management
- Simple dressings
- Medical terminology knowledge
- Fluent in spanish
- Lab equipment calibration
Timeline
Lead Certified Medical Assistant/Lead Phlebotomist
Wellmed At Mckinzie
05.2019 - Current
Medical Assistant/Phlebotomist
Care Regional Medical Center
10.2015 - 01.2017
Lead Medical Assistant/Phlebotomist
Lake Elsinore Family Care
08.2005 - 02.2015
Certified Medical Assistant /phlebotomy -
Intercoast Colleges
High School Diploma -
Elsinore High School